Freelancer FAQ

1. How does ProductionBase work?

ProductionBase is the industry’s network that allows freelancers to showcase their work, connect and find their next opportunity in TV, film, radio, theatre and commercial production. The ProductionBase website is a multimedia environment which showcases the work, credits and talent of over 5000 freelancers working across all grades of pre-production, production and post-production. A key industry resource, ProductionBase has aided employers in finding crew and sourcing talent since 2001, providing an easy to use search and job posting service.

2. How do I register?

You can register via the ProductionBase Dashboard page by selecting CREATE AN ACCOUNT. Once you have submitted your registration you are required to confirm your account by email. After confirming your account you can then create the relevant profile/s, depending what you want to use the service for. If you want to use the service both as a freelancer and an employer you can now create both profiles and manage them using one single log-in/account.

3. What different subscription types are available?

At ProductionBase we offer three different membership packages: Graduate, Standard and Pro. You can see the benefits of each package here.

You can choose to pay either monthly or annually. The monthly subscription is our flexible package as it can be cancelled at any time. The annual subscription is for a continual 12 month period and is much more cost effective if you are planning on subscribing for more than 3 or 4 months.

4. How does the Graduate membership work?

Our Graduate membership is intended for new entrants to the industry, and allows you to apply for all entry level and junior roles (eg. Runner, Production Assistant, Edit Assistant, Junior Researcher etc.) posted on our jobs board. You also get access to all the other benefits that come with our Standard package, whilst enjoying a significantly lower cost for membership. If you wish to apply for more senior jobs, you are able to upgrade to Standard or Pro membership at any time from within your account - just look for the Upgrade button in the main menu.

Please note, which jobs are classed as ‘junior’ is at the discretion of the ProductionBase team.

5. How much does it cost to subscribe?

Click here to view the different packages, subscription rates.

6. How can I pay for my ProductionBase subscription?

ProductionBase uses Worldpay and PayPal to process all subscription payments. You can make a secure payment on these trusted payment platforms by credit/debit cards or via your bank account. Once payment has been successful, your account will be instantly made active. It is important to retain your Worldpay or PayPal username and password in case you wish to change any of your details in the future.

7. What industry discounts do you offer?

Members of trade bodies such as Bectu can receive a 25% discount on our memberships. Click here for more information on the discounts we offer with our industry partners.

8. Does PB cater for my area of work?

ProductionBase covers all grades of pre-production, production and post-production. The industries we service are animation, commercials, corporate, film, mobile content, music promos, online, gaming, radio, theatre and TV.

9. How much does it cost to post a job/search the database?

Employers can post jobs and conduct unlimited searches at no cost. All you need is a verified employer profile. To create one register today.

10. What are the member benefits?

As a member of ProductionBase you are part of an exclusive and influential industry group. Whether you are just starting out in your career or you’re a seasoned professional, ProductionBase can expose you to the right people and assist you in finding work.See our Member Benefits page to learn more.

11. What is the 7 day trial? Does it allow me to trial the site without having to commit to a paying membership?

Yes, if you have never been a member of ProductionBase before, you are eligible to receive a free 7 day trial. The 7 day free trial allows new members to trial our services before making a payment. If you have never previously had a paying membership, simply login or register and press the START FREE 7 DAY TRIAL button. You can then select your chosen membership and enter your payment details. 

Your first membership payment will not be deducted from your account until after midnight on the 7th day from when you start your free trial, so if you do not wish to continue and pay for your membership after your trial period ends, simply cancel online before your payment is due. If however, you are happy with the service and wish to continue, your membership will commence from the date of your first payment, so you receive 7 days free access! Sign-up to the 7 day free trial today.

1. How do I update my ProductionBase profile?

To update your profile log-in and hover over the profile picture icon in the top right-hand corner and select 'Edit My Profile'. Here you can choose which profile you wish to EDIT or CREATE. Members can create a freelancer and employer account and manage them both from the same log-in.

2. How can I add/edit/delete or reposition the production credits that are displayed on my profile?

Production credits should be added to YOUR CREDIT LIST. Log-in and hover over the profile icon in the top right-hand corner and select 'Edit My Profile'. Here you can add new credits and edit previous credits. Credits are automatically listed in reverse-chronological order.

3. How can I format text in my profile?

Production credits should be added to YOUR CREDIT LIST. Credits entered in this section will be included in employers’ credit searches. Log-in and and hover over the profile picture icon in the top right-hand corner and select 'Edit My Profile. Here you can edit the text in each section of your profile.

4. I don’t want my telephone number to appear on my profile, can I hide it?

If you prefer to not to have your contact number displayed on your profile you can amend your PROFILE SETTTINGS to keep this disclosed. To do this log-in and hover over the profile picture icon in the top right-hand corner and select 'Edit My Profile'. Your profile settings appear at the top of the edit profile page. Employers can only contact you by email if a telephone number is not displayed, which could be a deterrent if they need to hire someone quickly.

5. Can I see which employers have been viewing my profile?

The summary of your STATS can be found on your MY STATS page which can be accessed via the main menu. The ‘Full Profile’ views total indicates the number of times your Freelancer profile page has been viewed.

The ‘Full Profile’ views total indicates the number of times your Freelancer profile page has been viewed. The ‘Profile Summary’ views total indicates the number of times your profile summary has been viewed in search result listings.

6. How do I amend my availability?

To update your availability log-in and hover over the profile picture icon in the top right-hand corner and select 'Edit My Profile'. You can amend your availability by selecting 'Edit' in the Availability section of your profile on the left-hand side. There are two ways you can set your availability on ProductionBase. You can either select it simply to show “available” or “unavailable”, or you can you add “to” or “from” dates or both. Once done, remember to scroll down to SAVE CHANGES.

7. How do I attach my CV to my profile?

To attach your CV to your profile, hover over the profile picture icon in the top right-hand corner and select 'Edit My Profile'.Select 'Add New CV' in the CV section of your profile on the left-hand side. Just browse for the file you wish to attach and select UPLOAD.

8. How do I edit/remove CVs attached to my profile page?

The CVs you have uploaded to your profile are a static page - you cannot amend them online. To make changes open the file on your desktop, update it, save the changes and then re-upload it to your ProductionBase profile.

9. How do I add a website link to my profile?

To update your profile log-in and hover over the profile picture icon in the top right-hand corner and select 'Edit My Profile'. At the top, on the right-hand side, there is an option to add links to your website or social media. Just select the blue pencil icon to add or edit links.

10. How do I upload a picture to my ProductionBase profile page?

You can add one avatar to any of your existing profiles. To add a new picture or change the existing one, log-in and hover over the profile picture icon in the top right-hand corner and select 'Edit My Profile'. Choose the relevant profile and select EDIT. The image uploader appears at the top of the edit profile page. You can delete your current image or add a new one. Accepted file types are JPEG, GIF and PNG. To prevent your picture from stretching resize your image to make the width and height the same (square shaped).

11. How can I upload multiple pictures to my profile?

The Pro package allows you to upload pictures to your profile. If you are on the Standard membership, you can upgrade at any time to Pro. Just follow the  UPGRADE on DASHBOARD  when you login.

12. How can I create a profile webpage that non-ProductionBase members can view?

When you subscribe to ProductionBase a URL for your external profile webpage is automatically assigned to you. This allows non-PB members to visit your profile at anytime and it can be found on Google. Your URL is displayed on the DASHBOARD page when you login.

You can change your external profile URL and privacy settings on the UPDATE PROFILE page. To do this, log-in and hover over the profile picture icon in the top right-hand corner and select 'Edit My Profile'. At the top of the edit profile page you will see your Privacy Settings, here you can change your URL and search engine settings. We advise you not to change your external profile URL more than once.

1. What should I write in my About Me section?

In such a fiercely competitive industry it’s vital to make yourself standout from the crowd. Market your skills and experience and find your unique selling point. The ABOUT ME section is the best place to do this. You should also be clear about what it is you do and what you want to do more of! It shouldn’t be longer than one or two paragraphs, but it should be engaging, informative and coherent. Remember to always check your grammar and spelling.

If you have a Pro membership, upload your showreel and media clips and photos to increase your chances of being found by employers.

2. How should I detail my Credits/Employment history?

Your profile is your sales tool and prospective employers need to feel confident that your clients have the skills and experience needed for role they're hiring. Add your production credits to YOUR CREDIT LIST within the update profile page.

By entering them in this section they will become searchable when employers use the credits search. To edit or delete your credits simply select the Add/Edit credits button to make your amendments.

The Employment History section is where you can detail all of your non-broadcast experience and should be completed in a similar manner. This is your chance to show everything you have worked on, whether you’ve been credited for it or not.

3. Where should I add/edit my Company/Agency/Clients production credits?

Add credits to your credit list. By entering them in this section they will become searchable when employers use the credits search. To edit or delete your credits simply select the Add/Edit credits button to make your amendments.

4. What should I write in the Skills section?

In this section you should detail any skills that you possess. If relevant detail both those skills that are unique to your role or area of work as well as generic ones. For example, a Production Co-ordinator might be skilled in setting up foreign shoots or clearances. A Producer might have experience in shooting in hostile environments or can edit or self-shoot. The more relevant detail you include on your profile the more chance you have of being found and hired by employers.

5. What should I write in the Software/Equipment section?

Here you should detail any software packages that you are proficient in. These should include any that are specific to your role or niche area. You should also include details of any equipment that you are proficient in using, stating any kit that you own or have access to.

For example, a cameraperson might be proficient using many different types of cameras, Z1 for example. The more relevant detail you include on your profile the more chance you have of being found and hired by employers.

6. Is there any other information I should include in my profile?

You should think of your profile as your sales tool. It should aim to instill confidence in any potential employer looking to hire you. If you have extensive experience which relates to more than one or two job types then you can detail additional information in your CV and attach it to your profile. You can upload multiple CVs, which is useful if you have more than one job type.

7. What information should I include in my cover letter?

A well written cover letter can support and enhance your application. Every person has a different opinion about what you should write, so make it individual to you. Being a creative industry, don’t be afraid to let your creativity and personality shine through.

As a guideline you should:

• Create a good impression, keep it brief and focused
• Outline the purpose of the letter in the opening paragraph
• Outline your current position, status and rates (if relevant)
• Focus on your experience and the skills that you have that are relevant to the role you are applying for
• Address the requirements of the job specification and let the employer know why you are the right person for the job.

8. What are PB’s top tips for Freelancers?

1. Sell yourself and let everyone know that you can be found on ProductionBase!

In such a fiercely competitive industry it’s vital to make yourself standout from the crowd. Market your skills and experience and find your unique selling point! The ABOUT ME section is the best place to do this. It shouldn’t be longer than one or two paragraphs, but it should be engaging, informative and coherent. Remember to always check your grammar and spelling and let everyone who’s everyone know that you can be found on PB at anytime.

2. Instil Confidence

Your profile is your sales tool and companies need to feel confident that you have the skills and experience needed to succeed in the role their hiring for. If you have production credits add them to your CREDITS LIST within the update/edit profile section. Credits entered in this section will be included in employers’ credit searches. Any other employment history should be detailed within the free text employment history section. When listing your employment history, you should always try to include:

• Dates
• Job title
• Company name
• A brief summary of your role & responsibilities

3. Let your talent and personality shine through!

The ProductionBase ShowFolio is a great way to achieve this. You can upload your media and create playlists to showcase your talent. You can also upload pictures and images. This could be a photo of you on set, or of a location, set design, anything that you deem to be relevant.

4. Maximise your Searchability

Making the correct job type selections is crucial as these determine which searches you’ll be included in. You can choose up to 4 job types, but 2 of these must be your primary and secondary. You should also consider the ‘Key Words’ that you use within your profile as employers regularly conduct specific searches for particular programmes, credits, skills, software proficiency etc. If you have media uploaded to your ShowFolio, you should also consider the key words you use to tag media as these are made searchable.

5. Be Realistic

Applying for jobs you’re not qualified to do will only annoy companies and knock your confidence when you fail to get an interview. Always consider the job requirements and don’t apply if you’re not what their looking for. Visit www.skillset.org for information and career advice.

9. Do you offer personalised CV advice?

We offer free one-to-one professional CV & Profile advice as part of your membership. This is usually in the form of a telephone session lasting around 20-30 minutes, followed by a second session to go over any changes made. Please email info@productionbase.co.uk for more information or to book a session.

1. How will Pro Membership benefit me?

The Pro membership includes unlimited allowance for media uploads. This allows you to showcase your work to potential employers using ProductionBase.

2. What is My Media?

My Media is an easy to use multimedia environment that allows you to manage the media files you have hosted with ProductionBase. You can upload your videos, audio and images in many accepted formats and these will be added to your profile. You can create customised and categorised playlists, which will be searchable on the PB platform.

3. How do I upload my media?

1. After logging into your account select MY MEDIA from the right-hand side of your Dashboard page or from the dropdown on main navigation bar.
2. Click UPLOAD in the sidebar and then select the file you’d like to upload from your device.
3. Your upload will then be processed. The time taken will vary depending on the size of the file, and the speed of your internet connection. Please do not leave the page whilst the upload is in progress.
4. Your newly uploaded file will be added to the All Video/All Audio/All Images section as appropriate.
5. Please note, all uploaded files are automatically set to Public, and will be displayed on your ProductionBase profile page and your webpage. If you wish them to be Private, click on the PROPERTIES icon on the selected file, and change the Privacy settings there.

4. How many files can I upload?

You can add as many video, audio and images files as you wish to your account. There is however a maximum file size of 2GB for any individual file.

5. What file types can I upload?

Our media platform supports the following formats:

Video: MP4

Audio: MP3, MP4

Images: JPG, PNG, GIF

Other formats, including 3GP, AVI, MOV, FLV, and WMV are not supported. We also do not recommend uploading MP4 video files using the HEVC/H.265 format, as playback of these files is not supported on all devices.

6. What are the accepted settings for video uploads?

Before uploading video to PB please use the following settings when exporting from your chosen video editing software or converting video using your chosen video conversion software.

Suggested Settings:

If you are in control of the format (e.g. when exporting the video from your editor), we advise you to always upload videos using:

• The MP4 container format
• The H.264 video codec
• The AAC audio codec

MP4 with H.264/AAC is an ubiquitous format, and all widely used editing, compositing, screencasting and transcoding tools support it. If your tools do not, take a look at Handbrake, a free but powerful desktop transcoder.

Dimensions & Bitrates

In terms of dimensions, bigger is better. Video in 720p is today's standard and a great option. We also see an increase in 1080p uploads. If your original video is full HD, we suggest you upload 1080p too. If your source footage is standard definition (NTSC, PAL), we suggest 360p as the dimension to use. Anything smaller than 360p is not recommended.

Since H.264 and AAC are excellent codecs, the upload bitrates do not have to be extremely high. They should be sufficiently high to not introduce any data loss though. Remember that our platform creates the final encodes to be streamed. If the input format already has compression artefacts, the final transcodes may look quite bad.

Here is an overview that includes the preferred format, dimensions and audio/video bitrates to use. If you upload video in these formats, the PB platform will be able to build high quality transcodes and deliver smooth playback across all devices.

RESOLUTION	DIMENSIONS	VIDEO BITRATE	AUDIO BITRATE
1080p	1920x1080	15,000 kbps	256 kbps
720p	1280x720	10,000 kbps	256 kbps
360p	640x360	5,000 kbps	256 kbps

Note that our built-in transcoding will generate smaller versions of your uploaded video. If you upload video in 1080p, only viewers whose device and connection support 1080p playback will see that resolution. Other viewers (e.g. on older computers or phones) will see lower resolution transcodes (e.g. 360p or 180p).

Note also that if your upload contains 5.1 audio tracks, we will retain the 5.1 audio for 720p, 1080p and higher. At lower resolutions, the 5.1 audio will be down-mixed to stereo. This provides a better playback experience for your audiences on networks where bandwidth is limited.

Additional Settings

There are many more settings associated with video encoding. Here are some additional suggestions to follow when exporting your video for upload:

• It is highly recommended you create video content with a single, consistent frame rate to avoid issues during transcoding and playback.
• Use progressive frames (e.g. 720p) instead of interlacing (e.g. 720i). Interlacing does not apply to online video and our platform may introduce artefacts when attempting to filter it away.
• Use a screen aspect ratio of 16:9. This will fill the screen of many monitors, laptops, tablets and phones with your footage. More rectangular (4:3) or cinematic (2.39:1) ratios will result in black borders on many screens.
• Use a pixel aspect ratio of 1:1. Older broadcast formats (like PAL or NTSC) use non-square pixels, but online video pixels are always square. Our platform may have troubles converting non-square pixel aspect ratios, resulting in a stretched image.
• Export the to-be-uploaded videos in MP4 format and not in MOV. The latter contains additional features like Edit Lists that often result in audio-video sync issues.
• If available, select the Main or High profile for the H.264 video. These profiles support features like B-frames and CABAC, resulting in higher quality at the same bitrate.

7. What are the accepted settings for audio uploads?

Before uploading audio files to ProductionBase please use the following settings when exporting from your chosen audio editing software or converting audio using your chosen audio conversion software.

Codec - For the audio codec we recommend using MP4 to achieve consistent results.

Bitrate - For the audio bitrate use a setting of 256 kbps

8. How do I change the details of my existing files?

On the MY MEDIA page, click on the PROPERTIES icon on any media item in the right hand column.

Here you will be able to edit the following details for your file:

• Title – this appears when the item is played on your profile
• Description – this appears when the item is played on your profile
• Tags – this section allows you to add any relevant tags to the item.
• Category – the appropriate sector to which the file relates eg. TV, Film, Commercial etc.
• Production Company – the company responsible for creating the content (optional)
• Production Year – the year the content was produced (optional)
• My Role – this allows you to specify your role in producing the content (optional)
• Privacy – Whether the item is Public or Private. See section 13 for more details.

9. The quality of my uploaded video is poor; do you have any tips to improve the quality?

ProductionBase aims to retain as much of the original video quality as possible. Please ensure the file you uploaded is very good quality. Please refer to section 6 for guidance on suggested file formats and settings.

10. Once I have uploaded my video can I change the thumbnail that's displayed?

No, thumbnails are generated automatically by our system, and cannot be adjusted.

11. Can I edit my videos once I have uploaded them?

No. You must edit all media locally and then upload your files as you would like them viewed.

12. What are my media privacy options and how do I edit them?

Individual Media Items

You can set each individual media item to be Public or Private.

All new items uploaded will be set to Public by default.

Items that are set to Public will be displayed on both your ProductionBase profile and on your webpage, both within the All Videos, All Audio or All Images section, and within any custom playlists to which you have added them.

Items that are set to private will not appear either on your Production profile, or on your webpage, even if you have added them to a custom playlist.

To change this setting for an individual media item, click on the PROPERTIES icon below the thumbnail image in the right hand panel. Below the main player window, you will see the PRIVACY SETTING section, where you can switch the item between public and private.

Playlists

You also have the option of setting your custom playlists to be Public or Private.

All new custom playlists will be set to Public by default.

Playlists that are set to Public will be displayed on both your ProductionBase profile and on your webpage. Note that all individual media items within the playlist must also be set to Public if you’d like them to appear on your ProductionBase profile page or webpage.

Playlists that are set to private will not appear either on your Production profile, or on your webpage, even if the items within the playlist are set to public.

To change this setting for a playlist, click on the selected playlist in the sidebar. Below the title at the top of the page you will see the PRIVACY SETTING section, where you can switch the playlist between public and private.

13. Can I show different videos and playlists on my ProductionBase profile and my external webpage.

No. The content shown on your ProductionBase profile will be mirrored on your webpage.

1. I’m registered as a freelancer can I post a job?

To post a job you need to create an employer profile for yourself. To do this log-in and hover over the profile picture icon in the top right-hand corner and select 'Create Employer Profile' under the Employer section. Once you have confirmed your employer email address you can then search the database and post jobs.

To read our top tips for employers click here.

2. How can I change the job type selections that are currently listed on my profile?

You can change your job type selections at anytime. To do this log-in and hover over the profile picture icon in the top right-hand corner and select 'Edit My Profile'. Under your name will be the job type(s) you have already selected, click on the blue pencil icon next to them to edit. You can choose up to 4 job types in total.

Your job type selections determine which employer searches you will be included in, as well as which job alerts you will receive, so you should take care when deciding which ones to choose.

3.How can I apply for a Job that’s advertised on PB?

To apply for a job you must have an active membership. If you are not yet subscribed you should firstly register and then create a freelancer account. To activate your account and subscribe log-in and follow the links via your PB Dashboard page.

To read more about the different packages we offer and benefits click here.

4. How can I report a job posting that I deem to be inappropriate?

All job postings are quality checked by PB admin before they go live on the jobs board. On occasion something may be missed. If you deem a job to be inappropriate for any reason open the job posting and select REPORT THIS JOB. PB will then look into this and let you know the outcome.

5. Why am I not being included in company searches?

To be included in searches you must have an active membership. By default your profile will be included in searches. Search results are displayed in order of most relevant followed by recently updated, so it is important to update your profile regularly.

To view your profile settings or to opt in or out of searches log-in and hover over the profile picture icon in the top right-hand corner and select 'Edit My Profile,then choose 'Privacy Settings '.

6. Why haven’t any employers viewed my profile?

PB’s employer members can search for freelancers using either very basic or complex criteria. To be found by employers searching the database you need to firstly check that your profile is set to be included in searches. To do this log-in and select PROFILES, you then need to choose which profile you wish to EDIT. Your PROFILE SETTINGS can be found at the top of the edit profile page.

When completing your freelancer profile consider the key words that you use. Companies will often conduct ‘key word’ searches to find freelancers who have worked on particular productions or who possess certain skills. To increase your search potential make sure you regularly update your profile, as search results are displayed firstly by relevance, but then by most recently updated. Your job type/s and other profile selections such as preferred work area, programme types etc, will all determine which searches you are included in.

7. Where can I see which employers have viewed my profile?

You can see a summary of which companies have viewed your profile and job applications on your Dashboard, this is the first page you’re directed to after logging in.

8. How can I view/delete my past applications?

All of your current and past applications can be viewed by selecting 'My Job Applications' from your Dashboard page. From this page you can manage your applications and view their status. You can also delete past applications if desired.

9. Why aren’t companies responding to my applications?

Although we encourage all employers to respond to applicants using the quick email tool, unfortunately we cannot guarantee that all employers will use this. We know this can be disheartening, but unfortunately this is often the case for jobs that attract a high volume of applicants and it isn’t something that is unique to this industry.

A well written cover letter can support and enhance your application. For tips on completing your cover letter click here. To make sure you are getting the most out of the PB service read our Top Tips for freelancers.

10. I’ve applied for a job, but when I view the recently made application, the cover letter is full of strange characters/HTML code

This error can occur when text is copied from a formatted text program (such as Microsoft Word) and pasted into the cover letter section of the application. When copying and pasting text on to ProductionBase it is essential that you paste text using the CTRL + V for PC users or APPLE KEY + V if you are using a MAC, so that all of the formatting is stripped out by the plain text editor. If in doubt paste your text into Notepad (PC) or Text Edit (MAC) and then copy and paste this text on to your PB profile or cover letter.

In this instance please contact us and we will resend a copy of your cover letter and profile link directly to the employer.

1. How do I change my email/password?

You can change your log-in email address and password once logged in to PB by clicking on the cog/settings icon in the top right-hand corner, followed by My Account in the dropdown menu. When you change your email address you will receive an email which requires you to confirm your new address.

2. How can I request a password reminder?

If you've forgotten your password simply visit the 'FORGOTTEN YOUR PASSWORD' page by clicking HERE. Just enter your email address and your reminder will be sent to you.

3. Where can I view my membership and payment information?

All of your membership and payment history can be viewed by selecting DASHBOARD followed by MY MEMBERSHIP from the cog/settings icon in the top right-hand corner.

From this page you can view previous payments, request VAT receipts and cancel your membership.

4. Can I request a refund?

If you don’t want your membership to automatically renew you should cancel it online at least 24 hours before the renewal date. ProductionBase only considers issuing refunds in exceptional circumstances, and always on a case by case basis. Please contact the PB Team on info@productionbase.co.uk for more information.

5. How can I obtain a VAT Receipt for my membership payment(s)?

You can request a VAT receipt for any of your previous membership payments. Simply go to the Dashboard page, hover over the cog/settings icon in the to right-hand corner and select 'My Membership' from the dropdown menu. Click on the VAT Receipt button. You will just need to enter the month and year you wish to receive a receipt for and it will be emailed to your primary registered email address.

6. How do I update/change my payment details?

All of our online payments are processed by Worldpay or PayPal. Payments are deducted from your registered debit card, credit card or bank account. If your card has been lost, stolen or has expired, to avoid your membership being cancelled you should log in to Worldpay or PayPal and update your payment information.

1. Visit Worldpay shopper help. HERE
2. Enter your Worldpay username and password. This was detailed on your original receipt email from Worldpay upon signing up to ProductionBase.
3. If you do not have your username select FORGOTTEN PASSWORD and enter your email and agreement ID, you will then receive your reminder by email (If you do not have your agreement ID to hand this can be obtained on ProductionBase by selecting DASHBOARD followed by MY MEMBERSHIP)
4. Once logged in, you will see your current agreement on screen. Next you need to click on the agreement number (It is a clickable link, in blue). This will bring you to a new page where you will need to click the button marked CHANGE PAYMENT DETAILS
5. Enter your new card details into the relevant fields. Check your entries and then select the SUBMIT button to update the card used on your agreement.
6. Once your card details have been successfully updated your payment will be automatically retried.

For PayPal. Please follow the steps below:

1. Login to your PayPal account. HERE
2. Under the PROFILE tab on the main menu bar select MY MONEY.
3. In the Debit & Credit Cards section, select UPDATE.
4. Either press EDIT to update an existing card, or ADD A CARD to add a new credit/debit card.

7. Why has my payment failed?

Your payment can fail for a number of reasons, if your membership is with Worldpay, they will try to deduct payment 3 times on consecutive days should payment fail. If your card has been lost, stolen or has expired then Worldpay will not be able to take payment as the card is no longer active. Under these circumstances please follow the steps to update your card details as soon as possible. If none of the above applies to your circumstances, please contact your bank directly, ask them why the payment has failed. If your membership is with PayPal and payment has failed, please login to your PayPal account and update your payment details. See Question 6 for more information.

8. Why has my profile been made inactive?

If ProductionBase has been unable to collect payment for your membership your profile will be automatically made inactive. You should have received an email from Worldpay or PayPal notifying you of a problem if this is the case. If your profile has been made inactive and no payment was made please log-in and REACTIVATE your account via your Dashboard page.

9. How do I cancel my membership?

Please see below for instructions on how to cancel your membership once you’ve logged in to your ProductionBase account.

Desktop Website:

Click on ‘Dashboard’ in the main navigation bar at the top of the page. Go to ‘Settings’ (cog icon in the top right-hand corner) and select ‘My Membership’ from the dropdown. You must be on your ‘Dashboard’ page for ‘My Membership’ to appear.

From the My Membership page, select the 'Edit' button and follow the instructions to change or cancel your membership.You will receive a confirmation email when you have successfully cancelled.

.

Mobile Website:

Click on ‘ProductionBase’ in the main navigation bar at the top of the page. Go to your ‘Profile’ icon (top right-hand corner) and scroll down and select ‘My Membership’ from the dropdown. You must be on your ‘Dashboard’ page for ‘My Membership’ to appear. From the My Membership page, select the 'Edit' button and follow the instructions to change or cancel your membership. You will receive a confirmation email when you have successfully cancelled.

Mobile Apps:

On your device you can find the My Membership page in the dropdown menu in the top left when you first open the app. You can the edit or cancel your membership from there.

Please note, if you activated your membership via our app, you will need to cancel your membership via your app store. Please find more information via the links below.

Apple App Store
Android/Google Play

10. Why has my membership been cancelled?

If your account has been cancelled and you don’t know why, it is likely that there has been a problem processing the payment for your membership. Our payment providers, either WorldPay or PayPal, should have emailed you to let you know about a problem. For further information please see “Why has my payment failed?”

11. I’m an annual member. Can I freeze my account?

The annual membership is for a continual 12 month period and cannot be frozen and returned to at any point. See PB’s Terms & Conditions. If you are currently working, we advise you to update your availability and line-up work for when your current contract ends.

12. Can I change from a monthly to an annual membership, or vice versa?

You can change pay frequency at any time, however, you can only change your pay frequency from monthly to annual. Just follow the link to UPGRADE via your PB status page. The initial price charged will be calculated according to which membership you are currently paying for and how many days you have been member for. Once your first adjusted payment is made, regular payments will be made at the standard rate. For further details on the different packages and member benefits click here.

13. Can I upgrade to a Pro account?

You can upgrade your membership to a Pro package at any time. This will allow you to access our media player, and add video, audio and stills to your profile page. Follow the link to UPGRADE via the main navigation bar. The initial price charged will be calculated according to which membership you are currently paying for and how many days/months you have been a member for. Once your first adjusted payment has been made regular payments will be made at the standard rate. For further details on the different packages and member benefits click here.

14. How can I reactivate my account?

If your account is inactive you can reactivate it at any time. To do this simply log-in and select the REJOIN NOW button on your ProductionBase Dashboard page. All of your information will remain on your profile so you will just need to update it, choose your membership type and enter your payment details.

15. What is the 7 day trial? Does it allow me to trial the site without having to commit to a paying membership?

Yes, if you have never been a member of ProductionBase before, you are eligible to receive a free 7 day trial. The 7 day free trial allows new members to trial our services before making a payment. If you have never previously had a paying membership, simply login or register and press the START FREE 7 DAY TRIAL  button. You can then select your chosen membership and enter your payment details.

Your first membership payment will not be deducted from your account until after midnight on the 7th day from when you start your free trial, so if you do not wish to continue and pay for your membership after your trial period ends, simply cancel online  before the day your payment is due. If however, you are happy with the service and wish to continue, your membership will commence from the date of your first payment, so you receive 7 days free access! Sign-up to the 7 day free trial today< a>.< p>

16. Why do I have to enter my payment details in order to take out the 7 day trial?

The 7 day trial allows you to trial any of our memberships before making payment. Your payment details are collected upon signing-up and stored securely by the payment provider you have selected (PayPal or Worldpay). Your first membership payment will not be processed until after your free trial has ended. You can cancel your trial membership at any time before the day your first payment is due and you will not be charged.

17. I was a ProductionBase member a long time ago. Can I take out the 7 day trial?

No, only new users who have never previously been ProductionBase members before are eligible to take out the free trial.

18. Why has my membership automatically renewed?

All ProductionBase memberships automatically renew unless you choose to cancel. To prevent your monthly or annual membership from renewing, please refer to How do I cancel my membership? above.

19. I cancelled my account and chose to leave my profile active for the remaining membership period, but my account has been made inactive. What should I do?

Contact ProductionBase and we will extend your membership by the number of days you have paid for.

1. The video and audio on the clip I’ve just uploaded is out of sync

Please check that you have used the correct settings while exporting the file. If you are sure that these settings are correct then please contact PB and we will take a look

2. When I select HD on the media player, the video becomes jumpy and/or distorted

HD requires the person viewing the clip to have a good graphics card and a very fast broadband connection on their PC or Laptop. This is because the file size and quality of HD content is much larger than a standard video clip, therefore, your internet connection will need to download enough kb/s for each second the video clip plays. The clip in question may be jumpy or not play at all if the connection is not fast enough.

3. I’ve uploaded a video but it doesn’t seem to be playing in the right Aspect Ratio in the Media Player

Please double check that you have exported this correctly using your editing software. Try exporting the file again but using AAC, as this is our recommended codec.

If none of the above fix your issue then please contact us directly to discuss further.

4. My External webpage link takes me to an error when I click it

This can happen if the web server is temporarily down, or under maintenance. If you are still unable to access your page after approx one hour, then please contact us.

It can also happen if your email address is not verified. Please ensure that you verify your email address after you have changed it or added a new one.

5. Why won’t my media files upload?

Firstly, please check that you have enough storage capacity to upload new files. To check your current storage allowance/usage select 'My Media' from your Dashboard page and click on the pie chart in the top right-hand corner to view your storage pie charts.

Secondly, please check that you are uploading clips/images in an accepted file format.

6. The clip lengths on my profile show a longer time than they actually are

If you notice this error then please contact us to have the time displays altered back to the actual clip length.

7. When I save my profile nothing happens, and my changes are not saved

If the page seems to just refresh, and nothing happens then it will usually be because you have failed to fill in a * required section of the profile form you are currently editing. Incomplete required fields will be marked throughout the profile in red text. Please complete these fully before re-trying to save your profile.

8. Why can’t I find myself in the search?

To be included in searches you must have an active freelancer subscription. By default your profile will be included in searches. Search results are displayed in order of most relevant followed by recently updated, so it is important to update your profile regularly. You will only be included in searches for the job types you have selected. To update your profile page please click on the Instant Update button which can be found on the DASHBOARD page. Please allow a few minutes for your profile to be re-indexed.

You can opt in or out of searches via your Profile Seetting which can be found at the top of the Edit Profile page.

9. After hitting “INSTANT UPDATE” I can’t find myself in the search

Once you have “instantly updated” your profile it is re-indexed in the database, bringing your profile to the top of relevant employer searches. The re-indexing process can take up to 5 minutes. Please allow this time before trying to search for yourself via the search facility.

10.I’ve received a new job notification but when I click to view the job it’s no longer available

Jobs get filled very quickly on ProductionBase which is why it’s important to apply as quickly as possible. If you have been notified by email, or by checking your stats on your Dashboard page that a suitable job has been posted, yet when you view the jobs board you cannot see it, then it usually means that the job has been expired by the company who posted it.

11. I cannot log-in to ProductionBase and I am not receiving my password reminder when I click “forgotten password”

Firstly, please check that our ProductionBase emails are not going to your Junk folder by mistake.

If you cannot find the password reminder email please contact ProductionBase and we will find and correct the problem.

12. I thought I cancelled my account but have still been charged another months subscription

Once an account has been cancelled, you will be notified both on the ProductionBase website and by email. If you did not receive either of these notifications then you have not successfully cancelled your account. Your cancellation date will be detailed on your MY MEMBERSHIP page which can be found under the cog/settings icon in the top right-hand corner of your DASHBOARD page

13. When I upload my profile picture it looks distorted/stretched?

If you have uploaded a picture and it looks distorted/stretched then it is probably due to the dimensions of your uploaded picture.

For the best results when uploading profile pictures, please make sure the picture is square before uploading. Both the length of width of the image should be the same. This will stop the aspect ratio from being stretched or condensed to fit the picture area.

1. What emails can I expect to receive from ProductionBase?

As a member of ProductionBase we will send you regular emails to your primary log-in email address as well as your private PB inbox.

All of your payments are processed by Worldpay our online banking service, so they will also send you emails concerning payments and changes to your account status.

You can change your EMAIL SETTINGS at anytime on the update profile page.

To add ProductionBase to your ‘safe senders’ list, and ensure that our emails arrive safely in your inbox, click here and follow the appropriate instructions below for the email program you are using. By default regular emails you should expect to receive from us are:

Subscribing Freelancers/Companies

Communication	Frequency	Email Address
Job alerts	Daily	jobs@productionbase.co.uk
The Fortnightly newsletter	Fortnightly	marketing@productionbase.co.uk
Here’s looking at you (Detailing your company views)	Weekly (if viewed)	jobs@productionbase.co.uk
Payment Confirmation	Monthly/annual	shopper@uk.worldpay.com
Worldpay Account info	n/a	shopperhelp@worldpay.com
Subscription Payments	n/a	Payments@productionbase.co.uk
Member Support	n/a	Support@productionbase.co.uk

Employers

Communication	Frequency	Email Address
Job posted notification	n/a	jobs@productionbase.co.uk
The Fortnightly newsletter	Fortnightly	marketing@productionbase.co.uk
Job expiry notification (Detailing your company views)	n/a	jobs@productionbase.co.uk
Member Support	n/a	Support@productionbase.co.uk

2. Why am I not receiving PB job alerts/emails?

If you are not receiving emails from us please firstly check your email settings. To do this log-in and hover over the profile picture icon in the top right-hand corner and select 'Edit My Profile'. Your email settings appear in the Privacy Settings. If it is already set to receive emails from us then you should be receiving emails to your personal PB inbox as well as your primary log-in email address. If you are not receiving emails to your external email address then please follow the steps to whitelist us.

3. How can I opt out of receiving emails from ProductionBase?

You can change your email settings at anytime. To opt out of receiving emails from us, log-in and hover over the profile picture icon in the top right-hand corner and select 'Edit My Profile'. Your email settings appear under Privacy Settings.

4. How can I make sure emails from ProductionBase don’t end up as junk mail?

To make sure emails from ProductionBase don’t end up as junk mail please follow the steps to whitelist our emails. Many email programmes contain filters to protect you from spam email. Sometimes, an email message that you wish to receive is incorrectly judged as spam and is sent to your junk folder.

You can take action to ensure that the messages you want come into your inbox. To add ProductionBase to your ‘safe senders’ list, and ensure that our emails arrive safely in your inbox, click here and follow the appropriate instructions below for the email program you are using.

See the table below which shows which email addresses you should whitelist.

Subscribing Freelancers/Companies

Communication	Frequency	Email Address
Job alerts	Daily	jobs@productionbase.co.uk
The Fortnightly newsletter	Fortnightly	marketing@productionbase.co.uk
Here’s looking at you (Detailing your company views)	Weekly (if viewed)	jobs@productionbase.co.uk
Payment Confirmation	Monthly/annual	shopper@uk.worldpay.com
Worldpay Account info	n/a	shopperhelp@worldpay.com
Subscription Payments	n/a	Payments@productionbase.co.uk
Member Support	n/a	Support@productionbase.co.uk

Employers

Communication	Frequency	Email Address
Job posted notification	n/a	jobs@productionbase.co.uk
The Fortnightly newsletter	Fortnightly	marketing@productionbase.co.uk
Job expiry notification	n/a	jobs@productionbase.co.uk
Job applications	n/a	application@productionbase.co.uk
Member Support	n/a	Support@productionbase.co.uk

5. When I email other members on PB can they see my email address?

When emailing other members on PB your email address will never be displayed, only your name and employer details if relevant.

1. Job Posting Guidelines

• Only one job per form should be posted at a time. All jobs posted must adhere to the UK National Minimum Wage for 22 year olds +.
• ProductionBase will not accept any non/low-paid or deferred payment job postings.
• Please detail as much information as possible in regards to salary, duration, location and the job specification, to allow our members to make an informed decision about whether or not they wish spend time applying.
• To avoid receiving unsolicited applications and enquiries please do not include any information in the job detail that will disclose the identity of your company.
• ProductionBase is not liable for the content of your job advertisement. Please abide to UK Discrimination laws when writing your job posting.
• ProductionBase encourages all employers using the service to post jobs to reply to both successful and unsuccessful applicants.

2. Report Abuse/Misuse

Please refer to the ProductionBase Acceptable Use Policy. ProductionBase does not tolerate any abuse or misuse of the service, database and website functionality. Cyber bullying or harassment are unacceptable. If you are found to be marketing your services on ProductionBase without our permission you may be permanently prevented from accessing the site.

Links:

ProductionBase Privacy Statement Subscription Terms and Conditions ProductionBase Acceptable Use Policy