Birmingham City Football Club is on the rise.

With an incredible history dating back to 1875, Birmingham City Football Club is part of an exciting period of accelerated growth and modernisation, and is playing it's part in once-in-a-generation opportunity to support the transformation of England's second city as part of the Sports Quarter project. With significant investment across our football, commercial, and community operations, we are rebuilding the Club for long-term success - on and off the pitch.

The journey we're on involves strengthening our structures, elevating our performance environments, growing our teams, and investing heavily in the people, processes and culture that will define the next chapter of Birmingham City FC.

We are looking for a detail driven, Matchday Monitoring Coordinator to join our Content & Fan Experience team.

This role will play a vital role in ensuring the delivery of high-quality digital and broadcast experiences for Birmingham City Football Club fans on both men's and women's matchdays. Working closely with the Content, Video, and Fan Experience teams, this position will oversee live streaming feeds and related matchday services, ensuring they meet brand guidelines, operate smoothly, and deliver the best possible viewing experience for supporters.

Please note - This is a matchday-based position, averaging 4 hours per fixture.


Key Responsibilities:

Matchday Broadcast Monitoring

Monitor live streaming services (e.g. Blues+, International feeds) pre-match and throughout fixtures to confirm streams are live, with optimal picture/sound quality and correct branding.
Verify that pre-match programming, graphics, and presentation align with club brand guidelines and standards.
Troubleshoot issues quickly by liaising with in-house production staff, external vendors (ADI, StreamAMG, etc.), and the wider matchday team.
Keep relevant departments informed of any issues and progress toward resolution in real-time.
Provide clear matchday reporting on stream performance and any incidents.
Where required, support the matchday team with live reporting and fan engagement duties.
Content & Fan Experience Support

Work alongside the video and content teams to ensure consistency of digital presentation across channels.
Support the wider Fan Experience team by feeding back insights that help enhance the digital matchday offering.


What You'll Bring To This Role:

Foundation level experience in broadcast operations, live streaming, digital media, or technical event support (sports/media environment desirable).
Strong attention to detail with the ability to spot and resolve issues under pressure.
Excellent communication skills for coordinating with multiple internal teams and external partners.
Confidence with streaming platforms, live broadcast tools, and digital monitoring systems.
Flexible to work remotely on evenings, weekends, and holidays in line with men's and women's first team match schedules.