Our purpose at English National Ballet is to bring world-class ballet to as many people as possible, wherever they are and whatever their means; we break down social barriers to bring dance to different communities and people of all ages.

As Visitor Operations Manager you will join a multi-cultural community, where you can contribute your talent and skills to support our purpose; we will provide you with the tools to thrive in a modern workplace where you will have the opportunity to develop and broaden your knowledge and skills. We foster a culture of continuous improvement, and we want to see you grow in your role.

About the role

As a Visitor Operations Manager you will:

Be responsible for the daily operations and the duty management of the building
Oversee the front of house administration, including invoice processing, monitoring budget lines, record keeping and ordering stock.
Line manage the front of house team and supervising extra staff on event days.
Support the events set-up, greeting and logistics.
Manage the 'soft facilities' contracts.

Your main responsibilities as Visitor Operations Manager:

Oversee the smooth, safe running of all activity at the Mulryan Centre for Dance (MCD)
Attend meetings, discuss with internal stakeholders and put together plans to ensure that all spaces are prepared ahead of scheduled requirements and appropriate resources coordinated
Assist in overseeing that all building maintenance (lifts, plant and equipment) and office equipment (e.g. printers, kitchen equipment) issues are resolved in a timely manner, reporting to the Head of Building Operations, as necessary
Act as a first point of contact in the building; delivering the highest level of customer service, both to internal and external customers
Manage the building's reception function - ensuring a high level of switchboard operation, message taking, enquiry answering, courier booking, room booking, representing ENB in a prepared and professional manner at all times.
Duty manage and ensure the smooth delivery of large scale events.
Lead, develop and manage direct reports, ensuring a high standard of work output, professional behaviour and resource management, with support for learning and development.
Management of 'soft facilities' contracts e.g. cleaning, pest control, waste and recycling, printers, couriers, postage, mobile phones.
Assist the Head of Building Operations in the creation and update of departmental policies and standard operating procedures as needed.
Play a key role in the company's Green Team, supporting initiatives, taking minutes at meetings, assisting with planning and implementation of the company's Sustainability Action Plan.

Key Selection Criteria

As a Visitor Operations Manager you will need to demonstrate that you have:

Experience of working in a supervisory or managerial role within Building Operations, Front of House, Venue Management, Events or similar, within the performing arts or cultural sector.
Experience of working in a busy, customer-orientated environment.
Experience of line management of direct reports and ability to support training, allocation of duties and rota management, creating an environment where team members can thrive.
Experience of planning and managing logistics in a complex, lively building.
Ability to work to a shift pattern including early morning, evening and weekend shifts.