The Theatre Director of the Queens & Landmark Theatres will be the principal leader, with the
opportunity to drive and take personal accountability for the entire range of activities; from
programming and hospitality to meeting business targets, health & safety and facilities
management. The Theatre Director will ensure that the audiences and visiting companies
experience first class customer service and enjoy a fantastic experience that will bring them
back time and again.

Initially this post will work closely with the Director of Venues (and others as appropriate) in
the mobilisation of this new contract. Duties will include, but not limited to:
Development and testing of venue policies, operational and emergency plans,
operational processes;
Recruitment of a first class venue team - managing training programmes;
Ensure all required uniforms, safety equipment and other materials/equipment are in
place on a timely basis;
Design, management and launch of all capital/refurbishment projects;
Be the key contact for all local stakeholders and represent Selladoor Venues in the
local communities;
Working with Selladoor Worldwide and the Director of Venues, build a world class
opening season of entertainment and hospitality events, open days and engagement
activities including a high profile venue launch.
Key Responsibilities
Programme
Working closely with Selladoor Worldwide and the wider industry to build and
professionally present a diverse and high quality year round programme;
Negotiation of show deals, ensuring that business targets are met without comprising
the quality of the programme;
On an on-going basis and with Selladoor Worldwide and the Director of Venues,
suggest changes to the programme mix so that the programme reflects local tastes
and appetite;
Driving local community and not-for-profit user's engagement and use of the venue.
Hospitality
Lead the venues in the full integration of the hospitality offer and programme of events
into the day-to-day running;
Responsibility for the smooth operation and profit maximisation of all point of sale
locations.
Champion an ethos of world class customer service across all elements of the
operation, both back and front of house, and in all communications to our customers;
Programme an ideal number of dining based entertainment events throughout the
calendar, and other seasonal events so as to maximise the profitability of the events
programme.
Financial
Adopting full responsibility for the financial and operational performance of the theatre,
making sure agreed business targets and KPIs are met or exceeded;
Responsible for the integrity and authorisation of all theatre expenditure
Working with the Director of Venues, construct draft annual budgets, including a library
of KPIs ready for submission to Selladoor Worldwide for agreement;
Scrutiny of monthly management accounts, investigating all material variances, and
providing a commentary on each month's results.
Operational Excellence
Working with the Director of Venues and your local teams, devise a suite of
procedures which will make sure the venue is run in a manner which is both safe and
efficient whilst meeting all business and financial targets;
Devise and review a Theatre Operations Manual for each site detailing all operational
procedures across the venue. These will include at least;
Manage the effective maintenance of all aspects of the theatre's structure,
infrastructure, plant, technical, catering and other equipment so that the venue is
absolutely compliant at all times to legislative, manufacturer's and company
requirements and recommendations.
Marketing
Oversee and manage the effective marketing of the venue, the venue's programme of
events, its food and drink offer and all other aspects of the operation and Selladoor's
operations as appropriate;
In partnership with Selladoor, ensure that the theatre's branding is honoured and used
effectively at all times;
Ensure all campaigns are well thought out, appropriately resourced and developed
with the agreement and involvement of our clients.
People
Be the theatre's leader: the go-to person for all customers, staffing teams and local
stakeholders - creating a motivating, positive and happy working environment at all
times;
Lead the team in a professional and customer-centric manner, leading by example,
so that your teams are acting and presented professionally at all times;
Embed an ethos of excellence in customer service across every aspect of the
venue's operations.

Relationships
Be the "face" of the theatre in the local area/s and throughout the industry;
Establish and nurture positive working relationships with local stakeholder groups
and key industry contacts;
Be an enthusiastic advocate of Selladoor Worldwide and its umbrella companies'
work.