THE C4 APPRENTICESHIP PROGRAMME

If you are looking for an opportunity to gain work experience and a qualification, then an apprenticeship at Channel 4 might be for you.

Our Apprenticeships are full-time, with four days per week spent working in a C4 department and one day per week completing the formal learning parts of the apprenticeship. You'll spend 60% of your working week in your office base and 40% working from home.

The formal training provided will consist of workshops, tutorials, webinars, coaching and in some cases residential boot camps. You can read more about the qualification being offered for this apprenticeship below.

If you'd like some tips on writing your application before you apply, please watch our YouTube video, How to Write an Outstanding Application.

The programme aims to offer opportunities to those currently underrepresented in the TV industry, so we are particularly keen to hear from Deaf and/or disabled people, ethnically diverse people and people from lower socio-economic groups.

AM I ELIGIBLE TO APPLY?
You must be 18 years old or over at the time the scheme starts to apply. There is no upper age limit.
You'll need to have a Grade C (4) or above in Maths & English GCSE.
You can't have already completed the qualification being offered or similar at the same or higher level.
Our apprenticeships are aimed at school leavers and people who do not have a degree. If you have a degree, please visit the Channel 4 Jobs website.
CHANNEL 4 BEHAVIOURS

At Channel 4, we have four core behaviours that underpin everything we do. These are outlined below, and we will be assessing candidates on these behaviours throughout the recruitment process.

Include - We're Altogether Different so let's give each other a bear hug, team up and trust each other to collaborate arm-in-arm. Don't just listen: listen to understand.

Innovate - Don't just rinse and repeat: don't just go through the motions. Challenge positive and embrace change. Experiment & take smart risks.

Grow - Question everything and school yourself. Be generous with your knowledge with others and seek feedback from them. Be clear with your objectives.

Get it done - Make your time at Channel 4 count. Be a solution-finder, not a finger-pointer. Prioritise, decide and then act - always commercially.

DEPARTMENT DESCRIPTION

The Channel 4 Technology Service Management team, is responsible for ensuring user experience is delivered as expected within current contracts, assisting all users to get more from the technology, identifying and leading areas of service enhancement, and supporting the roll out of new technology with a particular focus on the user experience and benefit to business.

KEY RESPONSIBILITES
To work in one or more sections of Technology Service Management to gain experience in Technical Service Delivery practices including IT Service Support, IT Asset Management, and IT infrastructure management.
Manage contacts from users and service teams, responding to queries, requests, escalations and coordinating service tasks across the team.
Managing the logistics and administration of assets and consumables across the channel.
Undertake data analysis and present the information to help with data and service assurance, service improvements, support project delivery and a range of decision making.
Review performance information, quantitative?and qualitative to identify and prioritise areas for improvement.
Review Technology Roadmaps to assist in future proofing service and provide continuous support.
Support project development and delivery assisting with the development and delivery of communications, updating user guidance and knowledge articles.
Represent Channel 4 in meetings with internal and external suppliers and stakeholders.
Assist in writing and updating of policies related to the use and management of technology.
Engage delivery stakeholders from across the organisation and external suppliers to develop support models, associated processes, information flows, service descriptions.
ESSENTIAL EXPERIENCE & SKILLS

As part of the application process you'll be asked to tell us how you meet the essential criteria listed below. When answering this question think about examples from your experience so far, this doesn't need to be professional experience but could be academic, from volunteering or a part-time job.

We've provided some examples beside the first four criteria of experience that could demonstrate you have these skills. Please note you do not need to use these examples, they are just here for guidance and you should draw from your own personal experiences.
Verbal and written communication skills - Verbal - e.g. experience of dealing with customers or working as part of a team. Communication - e.g. writing emails, completing an application form or essay, or if you have a hobby that involves creative writing.
Attention to detail - e.g. Cashing up on tills or proofreading coursework.
Organisation skills and ability to prioritise tasks - e.g. Planning events whether personal or for professional purposes, as well as managing work life balance, for example working whilst doing coursework/exams.
An understanding of and a passion for Channel 4's remit.
Confirm you have Maths & English GCSE Grade C (4) or above.
A drive for customer satisfaction
An awareness of technology solutions
Proficient use of Office products
QUALIFICATION OFFERED WITH THIS APPRENTICESHIP

Information Communication Technician Level 3

LENGTH OF APPRENTICESHIP

17 Months