Main Duties

Audio Hardware Support:
• Support for core audio software and hardware in all studios and edit suites
• Studio and edit suite support to keep them running smoothly
• Troubleshooting and flagging maintenance requirements
• Dealing with pre-planned and urgent maintenance
• Working closely with third party companies to facilitate maintenance as required

Computer and IT Support:
• Update and installation of software updates
• Maintaining tidy studios and machine rooms
• Basic network management of endpoints
• Server maintenance and file space management
• Connection troubleshooting of network devices - WiFi, printers, client devices
• Working closely with third party companies to facilitate maintenance as required

Data IO:
• Ingest and egress of contents for in house and external projects ensuring that all security protocols are adhered to
• Archiving/restoring to/from LTO archives as required
• User management of externally accessible services

Office Support:
• Support for Microsoft 365
• Building Management support (via third party companies) as required

Prior Knowledge: The ideal candidate will have experience of some - if not all - of the following:
• Thorough grounding and experience working on and maintaining, configuring, and troubleshooting Avid hardware and Software - Pro Tools Ultimate and Standard, S1, S3, S6, Dock, D-Command, MTRX, SPQ Cards, DADman, Sync HD, HD MADI
• Experience working in Dolby Atmos and with the software and hardware that goes alongside Dolby Atmos
• Experience working with and some theoretical knowledge of a variety of digital and analogue audio formats, cables, connectors
• Experience working with Audio over IP, ideally Dante, and video over IP, ideally AdderLink.
• Experience working in depth with MacOS; troubleshooting, configuration, terminal
• Experience with common file transfer systems - Aspera, Signiant, SFTP, for example
• Some experience working with or understanding of virtual machines and Linux OS
• Basics of network configuration and support
• General awareness of the audio world and knowledge of generic digital audio equipment

Qualities:
• Proactive individual with strong organisational skills and meticulous attention to detail.
• Punctual delivery of work and consistent quality of work within tight timeframes
• Willingness to work out of hours on occasion to meet deadlines (as required).
• Able to work systematically and calmly while under pressure in a time sensitive environment.
• Effective communication skills to ensure smooth running of the support team and Boom as a whole
• Want to work in audio as a technician and wish to develop prior knowledge and skills.