Trusted with the overall performance of the London studio, the Studio Head has a hand in every aspect of the strategy and day-to-day operations, with direct or dotted-line oversight of all its teams and all lines of business at PTW, mainly the audio production.

Success in this role will be measured by delivering exceptional results for client, meeting internal KPIs, and ensuring the studio is poised for organic and new client growth within existing and emerging markets.

Heading up such a fast-growing studio requires a combination of vision and execution, a passion for building and growing healthy teams, and a strong sense of entrepreneurship. The ideal candidate for this exciting position will be an adaptable, authentic leader with strong analytical and communication skills. This is someone who fosters collaboration, enjoys improving processes and mentoring new talent, and has a strong track record managing a large-scale profit center.

What you'll be doing

Provide leadership and strategic direction for the site, ensuring employee and client satisfaction, as well as profitability
Oversee site operations, ensuring optimal resource allocation and driving improvements to the services
Manage the site's budget and P&L
Manage all site resources to ensure client SLAs are met and quality standards are met or exceeded
Position the site for growth opportunities with new and existing clients, including developing strong client relationships to ensure their ongoing satisfaction
Improve the organization through the application of best practice, procedures, policies and technology
Ensure site compliance with InfoSec, H&S, legal, and other similar standards, requirements and employer obligations
Mentor direct reports, manage their performance and attached KPIs, and support development through formalized development plans and coaching
Support the setup of new projects, enhancements to existing engagements and generally provide support to key operational initiatives
Serve as escalation point for client concerns
Take an active role in the community representing and promoting the PTWI brand
Requirements
What we're looking for

At least 8 years of progressive experience in managing operations, with a minimum of 3 years leading a site
Experience managing operations at a strategic level in a fast-paced environment, within a global organization
Experience managing teams within the entertainment technology sector and or gaming/audio production industry and other LOBs such as Quality Assurance, Player Support is a plus.
Experience managing the P/L
Experience as a vendor
Experience in client-facing roles, including a keen understanding of client goals and vision and a demonstrated track record?of consistently outperforming contractual SLAs and KPIs
A proven ability to inspire exceptional performance from teams, and to act as an ambassador of PTW's unique culture of quality and?flexibility, which defines us with our employees, and clients and their customers
A basic understanding of commercial and employment law, including aspects relating to foreign workers
Bachelor's or equivalent experience
A candidate with experience in either of the following would have a distinct advantage: outsourced service environments, managing multilingual teams, video games, change or project management frameworks
Who we are

Since 1994, Pole To Win has provided outsourced Quality Assurance, Customer Experience and Localization Services to the Interactive Media, Internet of Things (IoT), Technology and e-Learning markets. Our service lines include Quality Assurance, Quality Engineering, Localization, Translation, Customer Experience, Talent Acquisition, Audio Production.