Join our dynamic team as a Social Media & Community Executive! We're on the lookout for an enthusiastic individual to become a crucial part of our growing Performance Marketing team. With a primary focus on social media, you'll collaborate closely with our Social Media Lead to engage with the community, respond to user-generated content, and efficiently address issues by liaising with internal and client teams. Moreover, you'll play a pivotal role in developing, overseeing, and reporting on both paid and organic campaigns across major social platforms.

We're searching for an all-rounder with a strong grasp of social media marketing, ready to dive into action with a diverse portfolio of B2B and B2C clients spanning various industries. Don't worry if you're not already a pro; we offer comprehensive training in essential tools like Google Analytics, Google Data Studio, and Brandwatch to equip you with the skills you need to thrive in this role.

At times, flexibility may be required over the weekends to support Out of Hours community management. Rest assured, we'll plan these commitments in advance and provide compensation options, including overtime or time in lieu. This is your opportunity to be part of a dynamic team and embark on an exciting journey in the realm of social media and community engagement.

Key Accountabilities:

Community:

First point of contact for all interaction, including customer complaint and queries.
Respond to comments, when appropriate, to foster a positive community and add value to the user's experience.
Enforce the Social Media Guidelines as defined by the brand.
Escalating complaints and issues to appropriate client stakeholders.
Social Media Marketing:

Budget management and optimisation across Paid Social Media campaigns
Supporting the translation of media plans and strategies into effective Paid Social campaigns
Review market analytics to gather insights to inform decisions within the Performance Marketing team
Support in the creation of monthly campaign performance reports for clients across paid and organic social channels
Creating engaging organic content calendars which meet the requirements and tone of voice of each client
Scheduling organic content using various self-service social management platforms
Be one of our social experts; keeping on top of trends, spotting new opportunities and making suggestions for innovative content ideas
Requirements
At the heart of Team ITG is a customer centric attitude. Exceptional customer service is a key part of this role.
Excellent written and verbal skills which are adaptable to different audiences.
Excellent attention to detail
Must thrive in a fast-paced environment and work autonomously
Strong understanding of popular social networks (mainly Facebook, Instagram and X)
Creative mind-set for contributing new and innovative campaign ideas
Excellent planning and organisational skills
Problem solver - working with others to find solutions


Benefits
Work's a treat!

On top of a competitive salary, you can expect a whole load of perks:
25 days' holiday + bank holidays?- we understand the importance of you getting some down time.
Annual Wellbeing Day - enjoy an additional day on us to look after your physical and mental wellbeing.
Pension Scheme - helping you save towards your retirement home in the sun!
Corporate Medical Cash Plan - claim back the cost of your medical treatments.
Smart Working Options - spend up to 40% of your working week from home.
So many savings?- through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
Employee Assistance Programme?- our people are at the heart of everything we do, so if you're happy, we're happy.
Cycle to Work Scheme - save on the cost of biking to work.
Monthly Employee Awards - Employee of the Month programme with £250 bonus
Raising money for charity including a paid Volunteer Day - we're all about giving back... and having lots of fun in the process!
Referral scheme?- know the perfect person to join the team? You could bag £1,000 for a putting a good word in.
Wellbeing Programme - giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
Enhanced Family Friendly Leave - support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together.

ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.


What next?

If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.