What you'll do

From the discovery phase through to delivery, you'll be responsible for owning the UX copy on the global TV interface projects you'll work on
Working closely with the Design, Product and Development teams, you'll demonstrate an ability to come up with innovative ideas, solve problems creatively and shape these into clear, inclusive and meaningful strategic copy solutions that centre around customer needs
You'll get involved and drive customer research so you can make insight-driven copy decisions
With help from our Design Systems and Design Office teams, you'll maintain an efficient copy delivery process and be able to provide regular updates to stakeholders whilst delivering to schedule
The need to constantly evolve or create new customer experiences will always be at the forefront of everything you do, and with the support of the UX Content team you'll continuously learn and develop your skills to make this happen
You'll help the team to champion the value of UX copy practices across the wider business, plus contribute to keeping the Content Design System up to date
Act as a mentor and share knowledge with the team - by staying on top of wider design and technology trends, you'll help to shape our always-evolving UX writing approach whilst championing inclusive design

What you'll bring

Experienced in strategising, writing and refining UX content for a consumer-facing digital product or service. This would be as a UX writer, content designer or content strategist.
A portfolio of work that shows how you work with others, your thought process and, of course, examples of your UX writing and strategic skills
Excellent written and creativity skills - you need to believe in the power of words, know their rules, but also know when you should break them
Excellent communication and stakeholder management skills to clearly convey copy decisions to different delivery skillsets
The ability to consistently uphold the UX Content team's principles, style guide, patterns and templates, and be able to balance these with operator brand guidelines and product KPIs
Solid understanding of how to adapt tone of voice for different customer journeys and different brands
Strong attention-to-detail and strategic skills to devise clear, simple and consistent customer experiences
The ability to work on multiple projects at a time - you'll be a proactive team player who can self-direct to meet tight delivery deadlines
A desire to design for all with your inclusive design approach
A willingness to get stuck in with our close-knit global team who enjoy debating when to use an en dash and when to use an em dash, but also enjoy getting together over team lunches and socials