Job Title: Senior AV Services Technician

Department: Facilities - Client Services

Location: London

Hours: Shift rota between 07:00 - 19:00, 35 hours Monday to Friday. Possible out of hours & weekend work (flexibility required)

About the Business:

Here at Pinsent Masons we bring together the best people to get the job done. We're naturally curious, constantly learning, listening, and growing. We'll truly value your ideas. You'll be joining an award-winning, hardworking and commercially minded team, where you'll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You'll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results.

Purpose of the role:

To lead on and be responsible for the delivery of comprehensive, efficient and error free service provision that meets the needs of the firm, covering both internal / external clients within the meeting and collaboration spaces and respective technology.

To provide senior cover and remote support for the UK and global business, offering expert knowledge and advice and act as the go to person for all aspects of AV services.

Candidate Overview

We are looking for candidates who ideally hold the following skills and experience:

Previous practical experience in an AV or Technology communications environment.
Minimum of 3-5 years practical experience in an AV or IT/communications environment
Extensive support experience ideally with Cisco/Crestron/ Poly/ Microsoft MTR's .
Proven track record and experience in filming, editing and general video production, including packages such as Final Cut Pro.
Solid experience in supporting hosted live events, including all aspects of audio and visual technologies to senior/executive level for professional services.
Advanced knowledge of WAN/LAN products, together with management, support and installation experience of VPN based services.
Good understanding of design principles for Server / SAN architectures
Knowledge of desktop operating systems and application deployment techniques
Advanced understanding of current technologies, with specific reference to VoIP and unified communications.
Understanding and ability to support mobile connectivity /communications, programming and operation.
Must have a demonstrable track record of technical skills encompassing hardware, software applications and communication tools.
Excellent IT skills, including MS Office packages
What can we offer you?

Carers' leave (up to five paid days' leave towards caring responsibilities)
25 days' annual leave entitlement and the opportunity to purchase or roll over 5 days.
Contributory pension of up to 5%.
Private healthcare policy
Death in service cover (4 x base salary).
Eligibility to apply for an interest free season ticket loan, an interest free gym membership loan and/or an interest free rental deposit loan.
Cycle to work scheme.
What happens next?

Once your application has been submitted and reviewed, our Recruitment team will share the outcome with you by email.

We typically hold two interview stages per vacancy providing the opportunity to meet two members of the hiring team at each stage. The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However, we strive to remain flexible depending on the requirements of the role or the candidate.

Our strength lies in our differences.

We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a founding member of the Mindful Business Charter, signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It's with different perspectives that we'll find solutions to our clients' most complex challenges. It's how we'll deliver outstanding results today, and tomorrow. We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents.