The Platform Operations Coordinator is responsible for following the processes for the day-to-day preparing, testing, monitoring and reporting of all ITV interactive platforms. With cross use of multiple platforms serving telephony, mobile & online mechanisms to our viewers.

The Platform Operations Coordinator is able to assist the senior members of the team with ongoing and new projects and interactive products, ensuring the user experience meets ITV's quality standards. As well as monitoring and implementing processes to ensure all platform releases are fully integrated, tested and developed efficiently and effectively.

Skills you'll need (minimum criteria)

A consistent high standard for attention to detail.
Ability to remain calm under pressure within a live service environment and be reactive to fast requests and changes, as well as delivering to a deadline.
Experience with handling personal data or sensitive information and dealing within the GDPR and Data Protection guidelines.
Team player, someone who is highly collaborative and has experience working in a well established team.

Other things we're looking for (key criteria)

Experience of broadcast telephony services.
Highly organised and process driven, including ability to define, document and implement processes from scratch.
Good communication skills including customer (viewer) facing matters.
Ability to solve problems including the ability to make key decisions in isolation under time pressure (e.g. during escalation procedures outside office hours).
Knowledge of digital television and television interactivities, including but not limited to voting and competitions.
Understanding of, and ability to balance, the relationship between broadcasting and suppliers.
Familiar with working in a fast moving and changing environment.
BT Ride Accreditation would be a great asset but it is not a requirement.
Integrity and the ability to defend ITV values.
Experience of project management and collaboration tools (e.g. JIRA, Trello)