Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.



The Operational Support Manager is a role with people management responsibilities focused on developing and supporting the technical management team while ensuring the highest standards of technical and operational delivery.

This role is equally about people and operations. It ensures that our teams have the right training and support to grow while maintaining operational efficiency.

You will lead team development, training programs, and succession planning, ensuring our people are equipped for both current and future demands.



What You'll Do:

People & Team Development

· Lead the studio's technical management team's recruitment, training and development strategy.

· Deliver effective performance reviews and personal development plans.

· Establish mentoring relationships and foster a culture of continuous learning.

· Work closely with Technical Managers and Technical Specialists to ensure training aligns with evolving industry trends and technologies.

Operational & Leadership Knowledge

· Ensure efficient resource management, aligning team skills with production requirements.

· Stay up to date with broadcast and production technology trends.

Culture & Engagement

· Foster a positive, engaged, and motivated team environment.

· Ensure open and effective communication, keeping the team informed and aligned with business goals.

· Advocate for health, wellbeing, and work-life balance, ensuring the team feels supported.



What You'll Bring:

You will be:

· Proven track record in people development, with a strong focus on training. A leader, able to empower and inspire a high-performing team.

· A clear and confident communicator, able to liaise with all levels of the business.

You will have:

· Experience in leading and developing teams, with a strong background in performance management.

· Experience within broadcast operations, with the ability to support both people growth and operational delivery.

· Excellent client-facing and stakeholder management skills.



The Rewards:

There's a reason people can't stop talking about #LifeAtSky! Our great range of rewards really are something special, here are just a few:

· Sky Q, for the TV you love all in one place

· A generous pension package

· Private healthcare

· Discounted mobile and broadband

· Access a wide range of best-in-class Sky VIP rewards and experiences





How You'll Work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.



Your Office Base:



Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.



On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.