The Operations Manager is responsible for managing the Immersive Centres staff on systems and processes across all centre-based projects, ensuring the smooth running of daily operations at each centre and offering ongoing support and guidance.

WORKING HOURS:
- 5 days per week Monday-Friday, 09:00-17:00 with some flexibility
- Start and finish times may vary depending on where you are designated to work on any given day.

REPORTING TO: Head of Operations

LINE MANAGER TO:
Company Stage Manager (x3, rising to 4) - 1 in each immersive training centre (Huddersfield, Immingham, London; then also Perth from March '24

KEY RESPONSIBILITIES:
- To act as the main contact for the onsite Company Stage Managers on performance days at each centre
- To travel to each centre every 6-8 weeks to keep in touch and support with continuous improvement.
- Produce or approve operational documentation relating to the centres, ensuring procedural alignment across all sites.
- Create and distribute monthly reports for repeat clients and ad-hoc clients and attend monthly meetings alongside the Commercial Department
- Support with recruitment of freelancer and contracted roles as required on each project.
- Liaise with Project Scheduling leads for each centre.
- Collaborate with the Commercial Department to ensure efficient planning and delivery of booked dates.
- To support with development and implementation of new projects/project versions
- Attend Associate Director Meetings to track process or content changes at the centres.
- Facilitate regular catchups between the CSMs and relevant ATT core staff to cover all operational concerns.
- Manage relationships with key suppliers and vendors for each centre i.e., cleaners, caterers, maintenance etc.
- Identify needs and implement improvement at centres to maintain the high delivery standards of ATT projects.
- Support with any live scheduling issues or operational issues, in collaboration with the relevant ATT project/ scheduling lead

OTHER:
- To join the 'on-call' (out of hours) telephone rota for ATT projects, dealing with centre emergencies or availability issues.
- To lead on maintaining ATT standards / code of conduct for all centre staff and freelancers.
- To cover senior crew roles at centres in case of emergency / team dropouts.

WHO ARE WE LOOKING FOR?
The ideal candidate will have the following:
- Excellent relationship management skills, with a clear proactive approach to communication
- Excellent verbal and written communication skills
- A track record in event or venue management, performing arts, production, or stage management.
- Supervisory skills or experience leading a team.

Active Training Team Limited is committed to creating a diverse and inclusive environment in which everyone can thrive. We welcome applications from those who are currently underrepresented in our workforce.