About us:
In the last two years, new leadership at ScreenSkills has reshaped the organisation and refocused our strategy on the screen industries, clarifying our purpose and value. Our mission is to lead on building skills and talent, creating a properly inclusive workforce to power sustainable growth for the UK's screen industries.

Our Board and Advisory Councils comprise committed senior industry leaders from across the screen sector - film, television, visual effects, animation and games - representing large and small organisations across the UK.

Role purpose:
The post holder will provide vital support to ensure the smooth operation of the business, providing cover at the reception and taking on other administrative duties, as advised by the line manager and needs of the company.

Key responsibilities:
• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person/meeting room & prepare refreshments where necessary.
• Provide a high level of telephone cover for all incoming calls.
Direct contact for business enquiries - answer, screen and forward incoming phone calls
• Manage relevant general mailbox queries
• Provide basic and accurate information in-person and via phone/email
• Ensure reception area/office in general is tidy and presentable, with all necessary stationery and materials.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges, staff fobs etc).
• Receive, sort and distribute daily mail/deliveries. Daily post collection and drop off.
• Maintain the meeting room booking system and advise, support staff as appropriate.
• Manage the meeting rooms set up and keep the premises neat and tidy.
• Support staff with preparation to meetings including refreshments and IT set up.
• Lead on new staff set up and leaver administration
• Assist in organisation/running of all staff meetings/events etc.
• Order front office supplies and keep inventory of stock.
• Ensure that the kitchen supplies are tidied up an restocked on a daily basis.
• Manage the task list for the cleaning and office contractors and act as appropriate to ensure the overall maintenance of the office set up.
• Manage the relationships with office service providers, actively assist in resolution of office related issues
• Assist in the management of the company inventory (incl. maintenance of the fixed assets register).
• Support Health and Safety activities for the office.
• Provide ad-hoc support for other administrative/operational projects as advised by line manager.
• Provide wider administrative support to wider teams, when appropriate.
• Any other relevant office support duties as advised by the Office Team.

Essential skills and experience and/or qualifications:
Educational experience:
• A-Level, AS Level, Level 3 diploma, Level 3 NVQ

Work related experience:
• 1 - 2 Years - Entry Level

Essential:
• Previous administration experience.
• Excellent verbal and written communication skills.
• Excellent organisational skills.
• Experience of following processes that require significant attention to detail ensuring accuracy at all times.
• Good working knowledge of MS Office Packages.
• IT Savvy
• Proven experience of working in a small team with a busy workload.
• Positive and 'can-do' attitude.

Preferred:
• Experience or knowledge of the creative industries.

Corporate responsibilities:
• Take ownership of, and contribute to, internal and external communications activity both in their job role and as part of ScreenSkills' overall strategic objectives.
• Demonstrate a personal commitment to embracing and promoting ScreenSkills' positive approach to the achievement of acceptance, openness, and equality of opportunity at work for people from under-represented groups (i.e. such as those with disabilities and from the lesbian, gay, bisexual and transgender and black, Asian and minority ethnic communities).
• Promote and develop individual and organisational activities which support and enhance environmental sustainability and health and safety objectives.
• Establish good working relationships with both internal and external customers and provide a high quality service which meets their needs.
• Support yours and your colleagues' activity through a commitment to effective and correct use of corporate tools and resources, including the Wire (ScreenSkills' intranet) for internal communications and file management, and authorised systems for contact management.

This job description is not intended to be either prescriptive or exhaustive. It is issued as a framework to outline the main areas of responsibility at the time of writing. Your manager will, in discussion with you, review the job description at appraisal. It is ScreenSkills' intention to work with you to update and incorporate changes to your job description as required. However, if agreement cannot be reached, ScreenSkills reserves the right to impose changes.

ScreenSkills is committed to diversity and equality of opportunity in all aspects of our work. We particularly welcome applications from under-represented groups such as returning parents or carers who are re-entering after a career break, women, people who are LGBTQ+, from black, Asian and minority ethnic (BAME) backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, from a less advantaged socio-economic background as well as any other under-represented group.