Warner Bros. Discovery (WBD) have become a world leader in Entertainment and Sports (as TNT Sport in the UK & Eurosport in Europe) and continues to grow its portfolio. The Broadcast technology and IT systems for the production and delivery of this portfolio have been designed and built by our teams, to ensure the world class standard for which WBD is known, continues and is enhanced.

Our Teams build, implement, and maintain the broadcast systems and technology that are critical for delivering WBD's products, while shaping the long-term technology strategy that will enable WBD's growing pay-tv, digital terrestrial, free-to-air, sports, and online services to reach more audiences on more platforms. Across a global stage we are driving WBD forward on the leading edge of technology

Responsibilities

In this role you will work with the engineering manager and assist in supervising the two engineering support teams helping with the delivery of live productions for Discovery, TNT Sports & Eurosport including assistance for our remote production markets. This role also includes linear playout platforms for Eurosport, TNT the Nordic free to air services and the (Legacy) Discovery channels (baseband and workflows).

The role is part of the Broadcast engineering team providing engineering tier 1 support for studios, production and post-production with a keen focus on delivering for our operational and production partners. As part of the wider engineering group, you will work closely with the other Tier 1 teams in Stockley Park, Paris and our markets. Also working with the Tier 2 and Tier 3 teams to resolve issues and continuously improve the broadcast platforms, as well as being involved in projects with leading industry experts.

The role is based in Chiswick Park London, working on a shift-based contract which can include weekends and occasional nights. Some work on other sites, particularly Stockley Park, will be required.

The ideal candidate will be an organised and skilled Support Engineer, who represents the very best of our Broadcasting Profession.

Main Duties

Ensure delivery and the teams awareness of all engineering requirements, alongside other departments.
Working with the engineering manager, ensure the smooth running of hardware, software, workflows on all Playout and Production systems across the UK and Nordic markets.
Overseeing team projects as required, assist the Projects team with large scale work, including the scheduling of repairs and maintenance windows.
Working with the engineering manager assist in the teams development, guiding the Broadcast Engineers & providing feedback as required.
Working with the engineering manager, attend and represent on daily meetings reporting as required.
Working with MTS and GCC to ensure prompt and accurate escalation / reporting of developing situations to management.
Track tickets, working with the team and stakeholders to provide updates, timely reporting and resolution on cases.
Work with Production, to ensure the smooth running of live events.
Ensure that shared technical documentation is updated, and that good communication is practiced.
Respond to all stakeholders in a positive, friendly and proactive manner.
Follow a health & safety culture, with relevant maintenance, and safe operating practices.

Requirements

A lead who is also a team player.
Self-motivation with the ability to prioritise and give clear direction when it is needed.
Consistent customer service understanding the needs of the business.
Stays calm but excels in high pressure and time critical broadcast / production environments.
Strong understanding of production, studio's and playout engineering environments.
Strong understanding of the broadcast chain.
Excellent communications and documentation skills.
Outstanding troubleshooting skills.
The ability to fault find from first principles.
Extensive Broadcast technical background (IP video 2110, AES 67, NMOS, UHD & HD video, HDR & SDR video, 5.1 & Dolby Atmos audio, Graphics, VR/AR, replay and codecs...)
Good understanding of IT technologies and the associated challenge (network, virtualization, storage, cloud services, security...)
Ability to learn and keep up with technical changes, in a constantly changing environment.
An appreciation of project management.
Working knowledge of health & safety best practice.