What you'll do

Provide world class 1st line technical support and timely fault analysis on the Broadcast Playout platforms, Live Content Delivery and News Operation Centre's MCR operational teams as well as 3rd party pass-through services.
Work a regular shift pattern in one of two engineering teams formed of Associate/Junior Engineers, Engineers & Senior Engineers
Provide reactive, logical, and methodical fault finding to a broad variety of faults found across a large MCR and Playout facility.
Create & update tickets for every task, working these through to resolution
Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting.
Field calls, deal with routine maintenance and proactive checks, attend routine fault reports

What you'll bring

A highly effective, positive, and influential communication style; demonstration of excellent people skills, communication skills, and coaching
The desire to work in a pressurized environment meeting the demands of a live broadcast environment
Knowledge of broadcast chains and platforms
Ability to prioritize problems and ensure the best customer experience
Excellent troubleshooting skills
Ability to resolve complex problems or problems where precedent may not exist
Consistently demonstrate strong team behaviors
Work provides a significant positive impact on the team and/or the business
A degree in Broadcast Engineering/Media Technologies/or equivalent
Shift Pattern

You will be required to work a shift pattern that covers a 7-day fortnight. This would normally be comprised of Week 1 - Mon, Tue, Fri, Sat, Sun / Week 2 - Wed, Thu 12-hour days with a one-hour break. As an associate / junior engineer within the team, you would be scheduled to work the early shift for the first few months, before adding late shifts and an on-call week to a 10-week rotation.