We are looking for an enthusiastic and talented Field Operations Manager to manage our Field team and support our biggest clients. Visiting our client's stores to merchandise their displays, completing visit reports and leading the team of Visual Merchandisers will be the day-to-day role, but there will also be exciting opportunities to work on brand new retail concepts and manage these from concept stage through to launch.

Our client's stores can all vary in terms of size, types of fixtures and breadth of product range, so it's important that our Field Operations Manager is creative in their approach to problem solving, and tenacious enough to find solutions that work for each store.

Being able to build strong relationships with the in-store teams is a critical part of the role, and you will be the face of our business to our clients in this respect. There will be elements of Account Management involved - listening to our client's requirements and feeding them back to the relevant internal stakeholder to complete, for example.

The ted Retail & Merchandising motto is "We make retail spectacular" - our Field Operations Manager will be at the forefront of introducing innovative new retail concepts to our clients, keeping up with the latest retail experience trends and managing the delivery of these new stores.

This role comes with a company car and all travel expenses will be paid in line with the company's expenses policy. The successful candidate may need to spend approx. 2-3 nights away from home per week during Peak trading periods - it's essential that this is considered thoroughly before applying.

KEY TASKS

Role & Responsibilities:

Coach, support and manage the field team of Visual Merchandisers to ensure a consistently high level of service to our clients
Produce route plans to ensure all Visual Merchandisers are meeting our client's SLAs
Manage all reports to go to our clients' Head Offices - you are their eyes and ears in-store so it's vital that information about each visit is conveyed to them in a productive and professional way
Build relationships with our client's in-store teams and deal with any account queries they may have
Introduce brand new retail concepts to our clients - from brainstorming new concepts to getting quotes from shopfitters to managing the installation project end to end
Research new retail concepts and experiences
Recommend and propose changes to planograms
Identify opportunities and requirements for new fixtures & fittings and recommend options for these
Merchandise client displays in store in line with our planograms, or in keeping with pre-agreed visual merchandising principles

Qualification, Skills & Experience:

Must have experience of visual merchandising and creating in-store displays
Must have experience of working in a retail store
Must have project management experience
Knowledge of shop fixtures and fittings is highly desired
Experience of managing store refits is desired
Basic knowledge of Excel and PowerPoint is desired
Knowledge of Microsoft Outlook is essential
Strong communication skills - this role is a remote working role so it's vital you can effectively communicate both with clients and with internal stakeholders
A solid understanding of customer journeys and experience in retail environments
Experience in managing a team is essential
Character & Attitude:

A 'can do' attitude, and being a natural problem solver are essential
Keep a cool head under pressure
Enthusiastic, energetic and customer-service focussed
Able to inspire, coach and support a field-based team
Highly self-motivated
Able to work on own initiative
Able to develop and maintain successful working relationships