We're looking for an Event Manager to join the team at Eventim Apollo, one of London's most renowned entertainment venues. You'll be working a few events each week, but this can fluctuate depending on the number of shows we have.

You'll be responsible for the efficient and safe running of our events, as well as supporting with the growth of the business through developing relationships across a variety of event types that can be accommodated within the venue.

You will be expected to deliver, whilst leading the operational teams, a safe environment for our clients and guests that exemplifies the brand promise to 'wow, thrill and excite with unforgettable experiences'.

You'll maintain close professional relationships with Event Promoters and deliver all their contractual entitlements; manage the event planning process, adhering to licensing stipulations and house policies and procedures; and work closely with other managers and staff to ensure successful, effective and profitable events.

Assisting the General Managers with the management of the production, security and other operational teams on allocated events to provide exceptional levels of service; you'll continuously seek ways to improve personal, team and business performance, advocating customer service excellence and intervening at all points with clients and guests to ensure the highest service levels.

You'll also ensure that all relevant customer complaints are dealt with appropriately and in a timely manner.

We're looking for someone with relevant events experience, working in either a similar size venue, Stadia or Arena. You'll have a strong knowledge of crowd management and security and be able to demonstrate a sound health and safety management background.

You'll hold a valid personal license and IOSH certification; and be commercially astute with sound financial management skills.

You'll have experience of managing front of house teams of 50+ and be able to motivate and coach to get the best out of people.

With excellent verbal and written communication skills you'll have the ability to communicate confidently with a range of internal stakeholders across diverse business areas ad be able to build good professional relationships with colleagues.

A team player, you'll have a positive attitude to work and thrive working in a high-achieving environment.

You'll need to be flexible too and understand you'll need to work a certain number of events each week which means working unsociable hours.

You'll want to raise the bar in this role, be solutions focused and look for ways to maximise efficiency. We encourage new ideas and innovation. We'll give you a thorough induction where you'll get to meet other new employees and learn about our culture and values and what it's like to work at AEG. We will give you all the training in our systems, policies and procedures so that you'll be set up for success.

Where: You'll be based at the venue which is at 45 Queen Caroline Street, Hammersmith, W6 9QH. We offer flexible start and end times and welcome flexible working conversations.

So why apply?

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

You can find out about our Vision and Values here: https://careers.aegeurope.com/our-values

AEG have 8 Employee Network groups, who give our employees a greater voice in the steps the business takes to continuously improve our workplace: https://careers.aegeurope.com/our-culture/employee-network-groups/

Our benefits can be found here: AEG Benefits

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

Apply for this job