We are looking for an experienced professional for an exciting position to lead our operations team at our new Peloton Studios London location opening in 2021. RESPONSIBILITIES: * Act as a role model and brand ambassador for Peloton * Demonstrate honesty and integrity and lead by example to influence and inspire others * Acknowledge your team's successes and show recognition * Lead the Facilities, Stagehands, Hardware tech and Operations team. Set overall strategy and process for the team to successfully meet member needs. * Create structure and process in a new facility with a brand new team. Responsible for creating procedures to open a new studio, hire, build and train a new team, assist the construction team pre-opening in related work, set a standard of cleanliness, maintenance and service. * Manage the Workplace team responsible for creating an outstanding office environment. * Work closely with the construction partners to learn the building systems and equipment. * Ensure that the facilities remain a state of the art facility. * Responsible for overseeing the day-to-day operations including recruiting, hiring, training, staff management; upholding and seeing that all operating policies, including service and safety standards are followed by all staff * Partner with the Director of Guest Experience and VP of Member Experience/GM of Studios to create the ultimate experience for our members and the best place to work for our team. * Define Metrics to determine success, trigger areas of opportunity and hold the team accountable * Works closely with People Team to ensure all employee relations, company policies, UK laws, learning and development are being addressed appropriately. * Maintain effective communication with the Director of Studio Member Experience to create the optimal experience for all members, employees, instructors and the local community. * Partner with production team to assist with creating the highest quality production value. * Coach team on time management and prioritization of tasks/initiatives to ensure all deadlines are met. * Manage relationships with contractors, service providers and vendors maintaining a positive connection. * Constantly evaluate the efficiency of testing hardware in-studio and look for ways to improve current processes QUALIFICATIONS: * At least 5-8 years of management and facilities experience * University degree preferred * Building opening experience preferred * Experience in creating and implementing structure and process from scratch * Ability to remain calm under pressure and think clearly to solve critical problems quickly * Superior customer service skills * Ability to work well both independently and in a team atmosphere * Excellent problem solving skills, and the ability to troubleshoot problems and think on your feet in a fast paced environment * Ability to build and lead a team of high performing people with the goal of achieving a very high standard of customer satisfaction * Ability to excel and motivate staff in a fast changing, diverse environment * Able to recognize areas needing improvement, make changes and resolve issues using good judgment * Outstanding verbal and written communication skills, including ability to effectively present information and respond to questions from colleagues and customers * Understanding of employee positions and willingness to perform duties in employees' absence * Professional and appropriate business appearance and demeanor * Proficient in Google Suite and Microsoft Office