The Client Support Assistant (CSA) will offer administrative, client relationship and operational support to the Client Account Management (CAM) teams across all genres in the London, Glasgow, and Manchester offices, whilst promoting the highest standards of client service.

Ticketmaster UK Limited, part of Live Nation Entertainment is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, e-commerce and artist management. Live Nation seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show.

WHAT YOU WILL BE DOING

To assist the CAM teams in satisfying, retaining, and developing current or future client relationships by ensuring good levels of communication with venues and promoters whilst providing system support and query resolution
To support the CAM teams in effectively monitoring and controlling available ticket inventory with a view to maximising its retail potential
To support the CAM teams on various platforms, including HOST, Platinum Tool, Ingresso, and Universe.
To ensure that all event related information is communicated speedily and accurately in a way that ensures that the information is clearly received and easily understood by all relevant parties (internal and external)
To develop and maintain an in-depth understanding of each client's business needs.
To report all client service issues to the CAM teams whilst ensuring that a high standard of client care is maintained at all times.
To react in an efficient and courteous manner to client requests whilst adhering to all service level agreements (internal and external).
To develop and maintain effective teamwork within the Client Services departments, across genres and between the various departments and premises of the Company to include, but not limited to, Client Development, Client Marketing, Event Programming, Customer Service, and Product Support teams, to ensure that the business needs of the client are met.
To assist the CAM teams to ensure that all info pages event related information is accurate, up to date & accessible across all sales channels e.g. Call Centre and Internet prior to on-sale and during the life cycle of each event.
To attend event day box offices (venue based and 'green field' sites) as directed by the Senior CAMs and Client Services Managers (CSMs).
Offer support to clients in the printing and distribution of pre-printed and care-of-box-office tickets.
General ticket fulfilment problem-solving.
To recognise and embrace the operational requirements of the Client Account Management Team through a flexible approach towards hours of work and location of duties to include participation in a shift system of work as directed by the Senior CAMs and CSMs
To continuously seek ways in which to improve personal, team and business performance
To complete a daily checklist of required tasks, as coordinated by CAMs and CSMs; including, but not limited to markbacks, reports, barcode files, and other tasks on the daily spreadsheet
To assist with, and contribute to, the day-to-day administration of the CAM team under the guidance of the Senior CAMs and CSMs
To comply with all Company policies as directed by the Human Resources Manager to include, but not limited to, the Company's Health and Safety Policy
To ensure that a clean, tidy, safe, and secure working environment is maintained at all times
To ensure that all materials and resources are effectively and efficiently utilised to minimise waste and reduce costs
To represent the Company, as required, at functions, events, and PR visits whilst ensuring that all business-related topics and agendas are communicated to relevant managers and Directors
To undertake any other relevant duties which fall under the general scope of this role as directed by your immediate Line Manager or a Director of the Company

WHAT YOU NEED TO KNOW (or TECHNICAL REQUIREMENTS)

Ticketmaster systems experience preferable
I.T. literate - Windows Office Suite (Word, Excel and Outlook)
A proven understanding of the ticketing/entertainment industry

YOU (BEHAVIOURAL REQUIREMENTS)

A highly motivated and conscientious individual
Excellent communication, interpersonal and customer care skills
A pro-active nature to include a flexible approach to hours of work and location of duties
Ability to use self-initiative as well as work within a team
Excellent time management skills
A calm, patient and professional manner
Confident telephone manner
Confident in dealing with the general public face to face
Good organisational skills, with a high level of attention to detail