Our theatres currently have a combined capacity of 5,600 seats and, in addition to hosting some of the UK's most critically acclaimed and successful plays and musicals, present a busy and varied programme of comedy, concerts and children's theatre.


We are a unique, diverse, loyal team founded on respect. We are here to put on great shows that people want to come and see, and deliver a fantastic experience in beautiful buildings.


Key duties and responsibilities

Perform management duties for performances as per the rota.
Effective management of the front of house staff.
Assist the Theatre Manager in the effective and efficient running of the venue, including compliance with statutory obligations, health and safety management, presentation and housekeeping, the retail activity and customer service standards.
Deputise for the Theatre Manager as required.


Effective and Efficient Theatre Management

Compliance with Statutory Obligations

Health and Safety/ Fire Safety

Theatre Maintenance

Front of House Building Standards

Retail

Customer Service

Staff Management

Financial

Security

General



Person specification



Essential

Experience of working within the theatre industry at a Duty Manager level
Strong verbal and written communication skills
Works calmly under pressure
A willingness to work evenings and weekends
Experience in line managing staff
Experience of working with the public
Knowledge of Zonal, or similar EPOS system


Desirable

First Aid qualification
Personal Licence qualification
Familiarity with the SOLT/BECTU agreement and the West End theatre industry
An understanding of Health & Safety compliance
Experience of implementing customer service standards
Experience in driving revenue from sales