Freelancer FAQ

1. How does ProductionBase work?

ProductionBase is the online network for people working in film, television and commercial production.

The ProductionBase website is a multimedia environment which showcases the work, credits and talent of over 5000 freelancers working across all grades of pre-production, production and post-production.

A key industry resource, ProductionBase has aided employers in finding crew and sourcing talent for over 10 years, providing an easy to use search and job posting service. Since upgrading the service ProductionBase members can now enjoy and benefit from the latest online recruitment, networking and media hosting technology.

To find out more about the ProductionBase service read on for more information. Alternatively view our online demo to see how things work.

2. How do I register?

You can register via the ProductionBase homepage by selecting CREATE AN ACCOUNT. Once you have submitted your registration you are required to confirm your account by email. After confirming your account you can then create the relevant profile/s, depending what you want to use the service for. If you want to use the service both as a freelancer and an employer you can now create both profiles and manage them using one single log-in/account.

3. What different subscription types are available?

At ProductionBase we offer three different packages, the Freelancer Basic, Freelancer ShowFolio and the Company ShowFolio. You can choose to pay either monthly or annually. The monthly subscription is our flexible package as it can be cancelled at anytime. The annual subscription is for a continual 12 month period and is much more cost effective if you are planning on subscribing for more than 3 or 4 months.

To learn more about the benefits of each package and to view prices and online demos click here.

4. How much does it cost to subscribe?

Click here to view the different packages, subscription rates and online demos.

5. How can I pay for my ProductionBase subscription?

ProductionBase uses Worldpay Online Banking to process all subscription payments. You can make a secure payment on Worldpay using all major credit/debit cards. Once your payment has been successful, your account will be instantly made active. It is important to retain your Worldpay username and password in case you wish to change any of your details in the future.

If you prefer to pay by cheque ProductionBase is happy to accept cheque payments for the annual subscriptions only. All cheques must be made payable to Interbase UK Ltd. Please make sure you register your account before sending a cheque payment.

6. What industry discounts do you offer?

Members of BECTU, NUJ, NPA or PMA can obtain 25% off our standard monthly and annual rates. To subscribe at a discount simply create an account and follow the steps to subscribe. You will just need to enter your valid membership number for verification.

7. What is a Company ShowFolio?

The Company ShowFolio is a package that allows Agencies & Companies to showcase the work of their clients. It provides an easy to use, multimedia environment, whereby Agencies and Companies can create customised and categorised showreels and playlists.

Your represented clients will form part of the ProductionBase database, which is searched on a daily basis by companies looking for freelancers. To learn more about the benefits of ShowFolio and to see online demos click here.

8. Does PB cater for my area of work?

ProductionBase covers all grades of pre-production, production and post-production. The industries we service are animation, commercials, corporate, film, mobile content, music promos, online, games, radio and TV.

9. How much does it cost to post a job/search the database?

Employers can post jobs and conduct unlimited searches at no cost. All you need is a verified employer profile. To create one register today.

10. What are the member benefits?

ProductionBase is the online network for people working in film, television and commercial production, providing a range of services and benefits for our freelance, employer and company members.

Please see our Member Benefits page to learn how ProductionBase can help you.

1. How do I update my ProductionBase profile?

To update your profile log-in and select PROFILES from the grey toolbar. Here you can choose which profile you wish to EDIT or CREATE. Members can now create a freelancer and employer account and manage them both from the same log-in.

2. How can I add/edit the client/company/agency credits that are on my profile?

Production credits should be added to YOUR CREDIT LIST. Credits entered in this section will be included in employers’ credit searches. Log-in and select PROFILES from the grey toolbar. Here you can choose which profile you wish to EDIT or CREATE. Expand the PROFILE TEXT BOXES & CREDITS bar to edit/update this section.

3. How can I format text in my profile?

Production credits should be added to YOUR CREDIT LIST. Credits entered in this section will be included in employers’ credit searches. Log-in and select PROFILES from the grey toolbar. Here you can choose which profile you wish to EDIT or CREATE. Expand the PROFILE TEXT BOXES & CREDITS bar to edit/update this section.

4. I don’t want my telephone number to appear on my profile, can I hide it?

If you prefer to not to have your contact number displayed on your profile you can amend your PROFILE SETTTINGS to keep this disclosed. To do this log-in and select PROFILES from the navigation bar and then choose which profile you wish to EDIT. Your profile settings appear at the top of the edit profile page. Employers can only contact you by email if a telephone number is not displayed, this could be a deterrent if they need to hire someone quickly.

5. Can I see which employers have been viewing my profile?

A summary of your profile viewings can be found on your status page. Your status page is like your member homepage and is the first page you are directed to when you log into your ProductionBase account.

To view your stats in full, log-in and select MY PB from the navigation bar followed by MY STATS from the sub-menu.

6. How do I amend my availability?

To update your availability log-in and select PROFILES from the grey toolbar. Here you can choose which profile you wish to EDIT or CREATE.

To amend your availability scroll down until you find MY AVAILABILITY. There are two ways you can set your availability on ProductionBase. You can either select it to show available or unavailable or you can you add to or from dates or both. Once done, remember to scroll down to SAVE CHANGES.

7. How do I attach a document to my profile and what file types are accepted?

To attach a document to your profile select PROFILES from the navigation bar and then select which profile you wish to EDIT. You will see the option to attach documents at the top of the page. Just browse for the file you wish to attach and select UPLOAD.

Accepted file types are Word, Excel, and PDF. Attached documents appear at the top of your profile.

8. How do I edit /remove documents attached to my profile page?

The documents you have uploaded to your profile are a static page - you cannot amend them online. To make changes open the file on your desktop, update it, save the changes and then re-upload it to your ProductionBase profile.

9. How do I add a website link to my profile?

To update your profile log-in and select PROFILES from the grey toolbar. Here you can choose which profile you wish to EDIT or CREATE.

On the edit profile page expand the bar titled PROFILE TEXT BOXES & ATTRIBUTES to be directed to the free text sections. Here you can format the text on your profile page and insert web links. You don’t need to add HTML code, simply select the hyperlink icon and add the web address.

10. How do I upload a picture to my ProductionBase profile page?

You can add one avatar to any of your existing profiles. To add a new picture or change the existing one, log-in and select PROFILES from the grey toolbar. Choose the relevant profile and select EDIT. The image uploader appears at the top of the edit profile page. You can delete your current image or add a new one. Accepted file types are JPEG, GIF and PNG.

11. How can I upload multiple pictures to my profile?

If you wish to display more than one image on your freelancer profile you must upgrade to a ShowFolio account. There are many additional benefits of subscribing to the ShowFolio package. To find out more, view demos and upgrade click here.

12. How can I create a profile webpage that non- ProductionBase members can view?

If you are subscribed to the ShowFolio package you can create a webpage for non-ProductionBase members to view, you just need to create a URL for your profile page.

To do this, log-in and select PROFILES from the grey toolbar. Choose to update your freelancer profile and once on the edit page select EDIT EXTERNAL SHOWFOLIO. Your external PB webpage looks very much like your own website. To learn more about the ShowFolio package, rates and benefits, click here.

1. What should I write in my ‘About Me’ section?

The ‘About Me’ section is where you should introduce your company/agency and the clients that you represent. It is the perfect opportunity to highlight the unique selling points and strongest attributes of your company/agency/clients. It shouldn’t be longer than one or two paragraphs, but it should be engaging, informative and coherent. Remember to always check your grammar and spelling!

To read our top tips for freelancers click here.

2. How should I detail my Credits/Employment history?

Your profile is your sales tool and prospective employers need to feel confident that your clients have the skills and experience needed for role they're hiring. Add the production credits of your company/agency/clients to YOUR CREDIT LIST within the update profile page.

3. Where should I add/edit my Company/Agency/Clients production credits?

Add credits to your credit list. By entering them in this section they will become searchable when employers use the credits search. Use the arrows to sort the order in which they will appear on your profile. To edit or delete your credits simply select the Add/Edit credits button to make your amendments.

4. What should I write in the SKILLS section?

In this section you should detail any skills that you possess that are unique to your role or area of work. For example, a Production Co-ordinator might be skilled in setting up foreign shoots or clearances. A Producer might have experience in shooting in hostile environments or can edit or self-shoot.

5. What should I write in the Software/Equipment section?

Here you should detail any software packages that you are proficient in. These should include any that are specific to your role or niche area. You should also include details of any equipment that you are proficient in using, stating any kit that you own or have access to.

6. Is there any other information I should include in my profile?

You should think of your profile as your sales tool. It should aim to instil confidence in any potential employer looking to hire you. If you have extensive experience which relates to more that one or two job types then you can detail additional information in a document and attach it to your profile. You can attach Word, Excel and PDF files so you may wish to attach references or rate cards, for example.

To read our top tips for freelancers click here.

7. What information should I include in my cover letter?

A well written cover letter can support and enhance your application. Every person has a different opinion about what you should write, so make it individual to you. Being a creative industry, don’t be afraid to let your creativity and personality shine through.

As a guideline you should:

• Create a good impression, keep it brief and focused
• Outline the purpose of the letter in the opening paragraph
• Outline your current position, status and rates (if relevant)
• Focus on your experience and the skills that you have that are relevant to the role you are applying for
• Address the requirements of the job/person specification and let the employer know why you are the right person for the job.

8. What are PB’s top tips for Freelancers?

1. Sell yourself!

In such a fiercely competitive industry it’s vital to make yourself standout from the crowd. Market your skills and experience and find your unique selling point! The ABOUT ME section is the best place to do this. It shouldn’t be longer than one or two paragraphs, but it should be engaging, informative and coherent. Remember to always check your grammar and spelling!

The ShowFolio is also a great way to market yourself. To read the benefits of the ShowFolio package click here.

2. Instil Confidence

Your profile is your sales tool and companies need to feel confident that you have the skills and experience needed to succeed in the role their hiring for. If you have production credits add them to your CREDITS LIST within the update/edit profile section. Credits entered in this section will be included in employers’ credit searches. Any other employment history should be detailed within the free text employment history section. When listing your employment history, you should always try to include:

• Dates
• Job title
• Company name
• A brief summary of your role & responsibilities

3. Let your talent and personality shine through!

The ProductionBase ShowFolio is a great way to achieve this. You can upload your media and create playlists to showcase your talent. You can also upload pictures and images. This could be a photo of you on set, or of a location, set design, anything that you deem to be relevant. If you don’t have a ShowFolio account use the ABOUT ME section to achieve this.

4. Maximise your Searchability

Making the correct job type selections is crucial as these determine which searches you’ll be included in. You can choose up to 4 job types, but 2 of these must be your primary and secondary. You should also consider the ‘Key Words’ that you use within your profile as employers regularly conduct specific searches for particular programmes, credits or skills etc. If you have a ShowFolio account you should also consider the key words you use to tag media as these are made searchable.

5. Be Realistic

Applying for jobs you’re not qualified to do will only annoy companies and knock your confidence when you fail to get an interview. Always consider the job requirements and don’t apply if you’re not what their looking for. Visit www.skillset.org for information and career advice.

1. How will a ShowFolio benefit me?

The ShowFolio package is an easy to use multimedia environment that allows you to visually showcase your talent. You can upload your videos in many accepted formats and they will be encoded to a high quality. You can create customised and categorised showreels and playlists, which will be searchable on the PB database. The ShowFolio webpage looks very much like your own website and you can create a dedicated web address so any of your clients can view your credits and work at anytime.

To read full benefits, view demos, and to subscribe click here.

2. How do I upload my Showreel/s?

1. After logging into your account select PROFILES from the navigation bar.
2. Depending on whether you wish to add showreel/s to a company or freelancer ShowFolio select to EDIT the relevant profile
3. Select MANAGE MEDIA from the sub menu options
4. In the red lettered navigation bar select UPLOAD MEDIA
5. Navigate to UPLOAD MY FILES and select BROWSE to search for relevant media files. *To view the accepted file types select WHICH FILE FORMATS DO YOU ACCEPT.
6. Select UPLOAD
7. When screen shows UPLOADS COMPLETE Select BATCH EDITOR in the red lettered navigation bar at the top of the page
8. Navigate to your new uploaded file/s and title, edit and update accordingly *Please select the MAKE THIS PUBLIC field if you would like the relevant file to be viewable on your playlist
9. The updated files will be moved to MANAGE MEDIA and viewable in selected Batch editor preferences *Please note you cannot view or add images in Playlist and all video will automatically be add to Playlists

3. How many videos can I upload to my ShowFolio ?

The simple answer is it depends on the size of your video/s. Each ShowFolio member can upload up to 60 minutes of material at any one time. The maximum file size for each viedo/audio upload is 300mb. To view your storage details navigate to UPLOAD MEDIA and view the two pie charts in YOUR ACCOUNT DETAILS STORAGE DETAILS. These depict your uploaded audio/video and images. The pie charts display your virtual memory in minutes rather than memory, which will help you to evaluate your uploading capabilities quickly and efficiently

4. What file type/s can I upload to my ShowFolio?

Any of the file types below are accepted.

Video: asf, asx, avi, divx, dv, dvx, m4v, mov, mp4, mpeg, mpg, qt, wmv, 3g2, 3gp, 3ivx and 3vx

Images: jpg, gif, png, bmp

Audio: mp3, wav, aac, mp4

5. What is the maximum size of video I can upload?

The maximum file size is 300mb, all uploaded file/s must equate to no more than 60 minutes.

6. How do I create a playlist?

1. After logging into your account select PROFILES from the navigation bar.
2. Depending on whether you wish to create a playlist for a company or freelancer ShowFolio select to EDIT the relevant profile
3. Select MANAGE MEDIA from the sub menu options
4. Navigate to red lettered navigation bar and select CREATE PLAYLIST
5. Drag your chosen video files into the right hand panel named PLAYLIST
6. Once you have dragged all required files into the playlist panel you can change the order of selection if required by simply dragging each file above or below one and other
7. Navigate to the bottom of the flash player and title the new playlist
8. Select SAVE PLAYLIST under the flash player when happy with new video
9. Navigate to VIEW PLAYLIST in the new options toolbar to view your video
10. View and edit your new playlist here and check the PUBLIC field if you would like this media file to be viewed by everyone
11. Select UPDATE to save any changes you may have made

7. How do I move files to different categories?

1. After logging into your account select PROFILES from the navigation bar.
2. Depending on whether you wish to edit your company or freelancer ShowFolio select EDIT for the relevant profile
3. Select MANAGE MEDIA from the sub menu options
4. Select VIEW MY PUBLIC MEDIA
5. In the navigation bar or simply select the media file thumbnail you would like to move
6. Navigate to the EDIT tab on the right hand side of the screen and select BATCH EDITOR
7. Click on the downward arrow next to CATEGORY and choose the new destination for your media file
8. Select UPDATE at the bottom of the page to save the changes
9. The files will now be viewable and searchable in the new category you selected

8. How do I add/edit titles to my videos once uploaded?

1. After logging into your account select PROFILES from the navigation bar.
2. Depending on whether you wish to edit your company or freelancer ShowFolio select EDIT for the relevant profile
3. Select MANAGE MEDIA from the sub menu options
4. Select BATCH EDITOR from the navigation bar
5. Title files appropriately and select UPDATE at the bottom of the page
6. The file will be moved from batch editor into your new selected category and viewable in Manage Media and your home page

9. Once I have uploaded my media files where can I find them?

1. After logging into your account select PROFILES from the navigation bar.
2. Depending on whether you wish to edit your company or freelancer ShowFolio select to EDIT the relevant profile
3. Select MANAGE MEDIA from the sub menu options
4. Once your media files have uploaded select BATCH EDITOR from the red navigational bar
5. All your media files will be located here until you title and categorise them *Please note, Title and Category are compulsory, other options are also available

10. What is the maximum video length I can upload?

The total video time for each account is 1 hour. You can upload many videos as long as the total amount is 1 hour or less. If you upload a video which is 1 hour long your video file account would be full.

11. The quality of my uploaded video is poor; do you have any tips to improve the quality?

ProductionBase aims to retain as much of the original video quality as possible. Please ensure the file you uploaded is very good quality.

12. How do I share a video?

1. After logging into your account select PROFILES from the navigation bar.
2. Depending on whether you wish to edit your company or freelancer ShowFolio select to EDIT the relevant profile
3. Select MANAGE MEDIA from the sub menu options
4. Select VIEW MY PUBLIC MEDIA in the navigation bar or simply select the media file that you wish to share.
5. Navigate to the EDIT tab
6. Select SHARE THIS under the flash player to reveal the URL
7. Select COPY THIS which will save your URL to you clipboard
8. Once copied, you can then send this URL to your friends and clients.

13. Can I move images or stills to a playlist?

No. Unfortunately flash player does not read image files. Please edit your stills gallery locally.

14. Can I make a playlist with audio files?

Yes. Upload your Audio files and create a playlist as you would video files.

15. Once I have uploaded my video can I change the thumbnail for my video?

Yes. Navigate to BATCH EDITOR if you have not already tagged your media files. Use the arrows to the left of the screen to choose a new thumbnail and select UPDATE when happy with selection. If you have already moved your media files from batch editor simply click on the thumbnail you would like to update and navigate to EDIT in the tabs bar to the right of the screen. Use the arrows to choose a new thumbnail and select UPDATE to save changes.

16. Can I edit my videos once I have uploaded them to ShowFolio?

No. You must edit all media locally and then upload your files as you would like them viewed. You can create playlist, which is similar to a customised showreel.

1. I’m registered as a freelancer can I post a job?

To post a job you need to create an employer profile for yourself. To do this log-in and select PROFILES from the navigation bar and select to CREATE. Once you have confirmed your employer email address you can then search the database and post jobs.

To read our top tips for employers click here.

2. How can I change the job type selections that are currently listed on my profile?

You can change your job type selections at anytime. To do this log-in and select PROFILES from the navigation bar. Use the quick menu to be directed to your job type selections. You can choose up to 4 job types in total.

Your job type selections determine which employer searches you will be included in, as well as which job alerts you will receive, so you should take care when deciding which ones to choose.

3. How can I apply for a Job that’s advertised on PB?

To apply for a job you must have an active freelancer subscription. If you are not yet subscribed you should firstly register and then create a freelancer account. To activate your account and subscribe log-in and follow the links via your PB status page.

To read more about the different packages we offer and benefits click here.

4. How can I report a job posting that I deem to be inappropriate?

All job postings are quality checked by PB admin before they go live on the jobs board. On occasion something may be missed. If you deem a job to be inappropriate for any reason open the job posting and select REPORT THIS JOB. PB will then look into this and let you know the outcome.

5. Why am I not being included in company searches?

To be included in searches you must have an active freelancer subscription. By default your profile will be included in searches. Search results are displayed in order of most relevant followed by recently updated, so it is important to update your profile regularly.

To view your profile settings or to opt in or out of searches log-in and select PROFILES, then choose which profile you wish to EDIT. Your PROFILE SETTINGS can be found at the top of the edit profile page. You can conduct a Profile & Media Search to see if you appear. Before doing this update your profile so that you appear on the 1st page of search results.

6. Why haven’t any employers viewed my profile?

PB’s employer members can search for freelancers using either very basic or complex criteria. To be found by employers searching the database you need to firstly check that your profile is set to be included in searches. To do this log-in and select PROFILES, you then need to choose which profile you wish to EDIT. Your PROFILE SETTINGS can be found at the top of the edit profile page.

When completing your freelancer profile consider the key words that you use. Companies will often conduct ‘key word’ searches to find freelancers who have worked on particular productions or who possess certain skills. To increase your search potential make sure you regularly update your profile, as search results are displayed firstly by relevance, but then by most recently updated. Your job type/s and other profile selections such as preferred work area, programme types etc, will all determine which searches you are included in.

7. Where can I see which employers have viewed my profile?

You can see a summary of which companies have viewed your profile and job applications on your PB status page, this is the first page you’re directed to after logging in. If your profile has been viewed you will also receive an email from us titled ‘Who’s looking at you,’ which is sent every Friday afternoon.

8. How can I view/delete my past applications?

All of your current and past applications can be viewed by selecting JOBS from the navigation bar followed by PAST APPLICATIONS, which appears in the sub-menu underneath. From this page you can manage your applications and view their status. You can also delete past applications if desired.

9. Why aren’t companies responding to my applications?

Although we encourage all employers to respond to applicants using the quick email tool, unfortunately we cannot guarantee that all employers will use this. We know this can be disheartening, but unfortunately this is often the case for jobs that attract a high volume of applicants and it isn’t something that is unique to this industry. You can see whether or not your application has been viewed by selecting JOBS from the navigation bar followed by PAST APPLICATIONS.

A well written cover letter can support and enhance your application. For tips on completing your cover letter click here. To make sure you are getting the most out of the PB service read our Top Tips for freelancers.

10. How do I know that my application has been sent?

The status of both your current and past applications can be viewed by selecting JOBS from the navigation bar followed by PAST APPLICATIONS, which appears in the sub-menu underneath. From this page you can manage your applications and view their status.

11. Why are some profiles highlighted when search results are displayed?

Highlighted profiles indicate those members who have a PB ShowFolio account. This means they have uploaded media to view.

To learn more about the benefits of the ShowFolio package, to view demos and subscribe click here.

1. How do I change my email/password?

You can change your log-in email address and password once logged in to PB by selecting MY PB from the navigation bar followed by LOG-IN DETAILS.

2. How can I request a password reminder?

If you’ve forgotten your password simply select the FORGOTTEN PASSWORD link which appears under the log-in box on the homepage. Just enter your email address and your reminder will be sent to you. If you don’t receive this safely to your inbox you may need to whitelist us.

3. Where can I view my subscription and payment information?

All of your subscription and payment history can be viewed by selecting MY PB followed by MY ACCOUNT from the navigation bar. From this page you can view payments, request VAT receipts and cancel your subscription.

4. Can I request a refund?

If you don’t want your subscription to automatically renew you can cancel it online up to 24 hours before the renewal date. PB will only consider issuing refunds on a case by case basis, you must contact Online Services within 48 hours of your payment being made.

5. How can I obtain a VAT Receipt for my subscription payment/s?

You can request a VAT receipt for any of your subscription payments by logging in and selecting MY ACCOUNT from the MY PB navigation bar. You will just need to enter the month you wish to receive a receipt for and it will be emailed to your primary registered email address. If you don’t receive this safely to your inbox you may need to whitelist us.

6. How can I update/change my payment details?

All of our online payments are processed by Worldpay online banking service. Payments are deducted from your registered debit or credit card. If your card has been lost, stolen or has expired to avoid your subscription being cancelled you can log in to Worldpay and update your payment information. Please follow the steps below:

1. Visit Worldpay shopper help. http://www.worldpay.com/shopper/index.php?page=recurring&sub=2#
2. Enter your Worldpay username and password. This was detailed on your original receipt email from Worldpay upon signing up to PB.
3. If you do not have your username select FORGOTTEN PASSWORD and enter your email and agreement ID, you will then receive your reminder by email (If you do not have your agreement ID to hand this can be obtained on ProductionBase by selecting MY PB followed by SUBSCRPTION INFO)
4. Once logged in to Worldpay under CUSTOMER FUTUREPAY AGREEMENTS (near the bottom of the page. select the CHANGE DETAILS button for the relevant agreement.
5. This takes you to the FUTUREPAY AGREEMENT DETAILS page. Select the CHANGE CARD button. Please note, if your agreement has been cancelled, this button will not be displayed.
6. Enter your new card details into the relevant fields. Check your entries and then select the Submit button to update the card used on your agreement.
7. Once your card details have been successfully updated your payment will be automatically retried.

7. Why has my payment failed?

Your payment can fail for a number of reasons, which is why Worldpay will try to deduct payment 3 times on consecutive days if it fails. If your card has been lost, stolen or has expired then Worldpay will not be able to take payment as the card is no longer active. Under these circumstances please follow the steps to update your card details as soon as possible. If none of the above applies to your circumstances, please contact your bank directly for further details.

8. Why has my profile been made inactive?

If ProductionBase has been unable to collect payment for your subscription after 3 attempts your profile will be automatically made inactive. You should have received an email from Worldpay notifying you of a problem if this is the case. If your profile has been made inactive and no payment was made please log-in and REACTIVATE your account via your PB status page.

9. How do I cancel my subscription?

You can cancel your subscription and prevent any further payments from being taken on the MY ACCOUNT page. This appears in the drop-down menu after selecting MY PB from the navigation bar. When you cancel a subscription by default your account will remain active for the period that’s been paid for. If you’d like your account to be made inactive immediately you can choose to do so, when completing the cancellation process.

Please think before cancelling your account. Once your account is inactive your profile can no longer be searched by companies and you cannot apply for any jobs posted. If you have any outstanding job applications employers will not be able to view your application. To ensure you get the most out of the PB service click here.

10. Can I change my subscription type?

You can upgrade your subscription or change pay frequency at anytime, just follow the link to UPGRADE via your PB status page. The initial price charged will be calculated according to what subscription you are currently paying for and how many days/months you have been subscribed under it for. Once your first adjusted payment is made regular payments will be made at the standard rate.

For further details on the different packages and member benefits click here.

11. Why has my subscription been cancelled?

If your account has been cancelled and you don’t know why, it is likely that there has been a problem processing the payment for your subscription. Worldpay, the online banking service we use to process payments should have emailed you to let you know about a problem. For further information please see “Why has my payment failed?”

12. I’m an annual subscriber can I freeze my account?

The annual subscription is for a continual 12 month period and cannot be frozen and returned to at any point. See PB’s terms and conditions. If you are currently working we advise you to update your availability and line-up work for when your current contract ends.

13. Can I change from a monthly to an annual subscription?

You can upgrade your subscription or change pay frequency at anytime, just follow the link to UPGRADE via your PB status page. The initial price charged will be calculated according to what subscription you are currently paying for and how many days/months you have been subscribed under it for. Once your first adjusted payment is made regular payments will be made at the standard rate.

For further details on the different packages and member benefits click here.

14. How can I upgrade to a ShowFolio account?

You can upgrade your subscription to a ShowFolio package at anytime, just follow the link to UPGRADE via your PB status page. The initial price charged will be calculated according to what subscription you are currently paying for and how many days/months you have been subscribed under it for. Once your first adjusted payment has been made regular payments will be made at the standard rate.

For further details on the different packages and member benefits click here.

15. How can I reactivate my account?

If your account is inactive you can reactivate at anytime. To do this simply log-in and follow the link to ACTIVATE your account via your PB status page. All of your information will remain on your profile so you will just need to update it, choose your subscription type and enter your pay details on Worldpay.

1. What emails can I expect to receive from ProductionBase?

As a member of ProductionBase we will send you regular emails to your primary log-in email address as well as your private PB inbox.

All of your payments are processed by Worldpay our online banking service, so they will also send you emails concerning payments and changes to your account status.

You can change your EMAIL SETTINGS at anytime on the update profile page.

To add ProductionBase to your ‘safe senders’ list, and ensure that our emails arrive safely in your inbox, click here and follow the appropriate instructions below for the email program you are using. By default regular emails you should expect to receive from us are:

Subscribing Freelancers/Companies

Employers

2. Why am I not receiving PB job alerts/emails?

If you are not receiving emails from us please firstly check your email settings. To do this log-in and select PROFILES from the navigation bar and select the profile you wish to EDIT. Your email settings appear at the top of the update profile page. Make your selection and click to SAVE CHANGES. If it is already set to receive emails from us then you should be receiving emails to your personal PB inbox as well as your primary log-in email address. If you are not receiving emails to your external email address then please follow the steps to whitelist us.

3. How can I opt out of receiving emails from ProductionBase?

You can change your email settings at anytime. To opt out of receiving emails from us, log-in and select PROFILES from the navigation bar and select the profile you wish to EDIT. Your email settings appear at the top of the page, make your selection and click to SAVE CHANGES.

4. How can I make sure emails from ProductionBase don’t end up as junk mail?

To make sure emails from ProductionBase don’t end up as junk mail please follow the steps to whitelist our emails. Many email programmes contain filters to protect you from spam email. Sometimes, an email message that you wish to receive is incorrectly judged as spam and is sent to your junk folder.

You can take action to ensure that the messages you want come into your inbox. To add ProductionBase to your ‘safe senders’ list, and ensure that our emails arrive safely in your inbox, click here and follow the appropriate instructions below for the email program you are using.

See the table below which shows which email addresses you should whitelist.

Subscribing Freelancers/Companies

Employers

5. When I email other members on PB can they see my email address?

When emailing other members on PB your email address will never be displayed, only your name and employer details if relevant.

1. Job Posting Guidelines

• Only one job per form should be posted at a time. All jobs posted must adhere to the UK National Minimum Wage for 22 year olds +.
• ProductionBase will not accept any non/low-paid or deferred payment job postings.
• Please detail as much information as possible in regards to salary, duration, location and the job specification, to allow our members to make an informed decision about whether or not they wish spend time applying.
• To avoid receiving unsolicited applications and enquiries please do not include any information in the job detail that will disclose the identity of your company.
• ProductionBase is not liable for the content of your job advertisement. Please abide to UK Discrimination laws when writing your job posting.
• ProductionBase encourages all employers using the service to post jobs to reply to both successful and unsuccessful applicants.

2. Watercooler code of conduct

Messages written in the Watercooler do not represent the views of the ProductionBase. On occasion messages may be vetted by ProductionBase staff.

If you read something which you believe to be offensive or defamatory, please click the SPIKE button or contact ProductionBase Online Services. This will immediately remove the thread and the administrator will be notified. Anyone acting in breech of the Acceptable Use Policy may have their access to the ProductionBase system withdrawn.

The watercooler is a medium for networking, shooting the breeze, asking advice, passing opinion, and comparison of notes. Any advertising of personal or professional services will be deleted. The PB administrator reserves the right to intervene in any discussion that becomes out of hand, is offensive, aggressive or defamatory.

3. Self-Policing

ProductionBase operates a successful self-policing system. Think before you breech the terms and conditions of use, as it’s unlikely that you’ll get away with it!

4. Report Abuse/Misuse

Please refer to the ProductionBase Acceptable Use Policy. ProductionBase does not tolerate any abuse or misuse of the service, database and website functionality. Cyber bullying or harassment are unacceptable. If you are found to be marketing your services on ProductionBase without our permission you may be permanently prevented from accessing the site.

Links:

ProductionBase Privacy Statement Subscription Terms and Conditions ProductionBase Acceptable Use Policy