Employment History
Bar Supervisor: The Old Shepherd Public House & Restaurant - July 2024 - June 2025
Duties / Performed as Bar Supervisor: Oversaw day to day front of house operations, ensuring a
welcoming and professional atmosphere for guests, staff and external partners.
Managed inventory and supply levels, placing regular orders and coordinating with suppliers to maintain smooth service and avoid disruptions.
Supervised
Bar Supervisor: The Old Shepherd Public House & Restaurant - July 2024 - June 2025
Duties / Performed as Bar Supervisor: Oversaw day to day front of house operations, ensuring a
welcoming and professional atmosphere for guests, staff and external partners.
Managed inventory and supply levels, placing regular orders and coordinating with suppliers to maintain smooth service and avoid disruptions.
Supervised cleaniless and supported internal and external events, handling logistics, staff coordination and setup to deliver smooth and engaging experiences.
Assisted and took responsibility for staff onboarding, training and new hires both back and front of house,
Preparing necessary equipment and maintaining accurate records of resources and assets.
Facilitated team communications through regular meetings, internal updates and recognition of staff
achievements.
Contributed to operational improvements by identifying more efficient suppliers and
implementing procedural updates.
Took initiative on ad-hoc duties from introducing new service processes to enhancing team workflow and resource tracking.
Account Manager: Civica October 2023-October 2024
Duties I Performed as an Account Manager: Drove client retention and account development within the healthcare sector.
Acted as a strategic liaison between patients and healthcare providers.
Cultivated and maintained strong relationships with a diverse range of private consultants.
Led all aspects of account operations, facilitating service sales and negotiating with clients to ensure
satisfaction.
Ensured compliance with healthcare regulations in all account operations.
Produced comprehensive performance reports and conducted data analysis to uncover trends, address
discrepancies, and meet specific patient needs.
Collaborated closely with stakeholders to efficiently resolve issues and uphold ethical standards.
Contributed to improved patient outcomes and enhanced service quality.
Focused on building long-term relationships and achieving results-driven goals.
Assisted with budget tracking and expense reporting.
Administrative Assistant: Civica, October 2022-October 2023
Duties I Performed during my time as an Admin Assistant: Provided essential administrative support to the team, including managing the calendar of the sales manager and scheduling meetings.
Drafted and proof-read emails, reports, and presentations, ensuring clear and professional
communication.
Maintained office operations by overseeing supplies, processing orders, and liaising with vendors.
Managed client inquiries, delivering high-quality customer service.
Handled data entry and maintained organized filing systems for quick access to important information.
Contributed to project coordination and prepared materials for meetings, supporting the completion of various tasks and initiatives.
Sales Executive: Dirty Martini, October 2021 - August 2022
Duties I performed as a sales executive: Prospected and identified new business opportunities,
generating leads and expanding the customer base.
Developed and maintained strong relationships with existing clients, ensuring customer satisfaction and repeat business.
Presented and demonstrated products and services to potential clients, highlighting their features and benefits.
Negotiated and closed sales deals, ensuring terms aligned with company policies and client needs.
Managed and tracked sales pipelines, meeting or exceeding sales targets and quotas.
Prepared and delivered compelling sales presentations and proposals.
Provided post-sales support, addressing client inquiries and ensuring smooth implementation of products or services.
Conducted market research to stay updated on industry trends and competitor activities.
Collaborated with the marketing and product teams to develop strategies that drive sales growth.
Receptionist/FOH: Ark Services, October 2020-October 2021
Duties I performed as a Receptionist: Served as the first point of contact for clients, contractors, and
visitors, ensuring a welcoming and professional environment.
Managed front-desk operations, including answering and directing calls, scheduling appointments, and coordinating site visits.
Assisted with the preparation of documents and reports for project managers and construction teams.
Ensured smooth communication and administrative support across departments and handled incoming
mail and deliveries, managing office supplies as needed.
Maintained an organized and efficient front office area.
Maintained records, updated databases, and provided general administrative assistance to support overall team productivity.
Social Media Assistant: The Halfway House Thai Restaurant, October 2017- October 2020
Duties performed: Started as a waitress and progressed to assisting the owner in shaping the restaurant's brand and overseeing daily operations.
Utilized skills in Photoshop and Illustrator to assist with menu design and creative direction for both online and in-store marketing.
Developed and executed comprehensive digital marketing strategies across the restaurant's social media platforms.
Managed customer acquisition and retention through effective use of Facebook and Instagram campaigns highlighting new deals and promotions.
Monitored online interactions and conducted regular analysis of social media accounts to ensure relevant and impactful content.
Enhanced brand visibility and fostered a loyal customer base, contributing to the restaurant's growth.
Sales Assistant: Office Shoe Store, October 2016 - October 2017
Duties performed as a sales assistant: Sold and promoted products, using a deep understanding of
current trends to guide customer purchases.
Gained insights into corporate branding and how a brand's mission, vision, and values are developed and sustained.
Fostered strong relationships with customers, enhancing loyalty and retention while expanding the customer base.
Stayed updated on industry trends and changes to provide informed product recommendations.
Participated in professional development opportunities to deepen product and service knowledge.
Consistently delivered exceptional customer experiences through a commitment to product expertise and service excellence.