Ashleigh Wynne

University of Liverpool, United Kingdom Nov 2020 - Feb 2023
PGR Student Experience Administrator
Serve as a primary point of contact between students and supervisors to address various queries related to academic activities. Facilitate the PhD students with registration process as well as with presentations, organise induction events, deliver presentations, and provide guidance regarding annual progression requirements and important deadlines. Participate in routine meetings, perform minute taking, provide support in application process, verify qualifications/supporting documents, and execute drafting of offer/rejection letters.
- Managed a wide-array of projects in an efficient manner.
- Conducted meeting with the head of departments, student representatives, and student supervisors on a quarterly basis.
- Communicated with the students through video calls to address various queries and rectify issues.
- Arranged meetings on behalf of the students with the university counsellor to discuss their problems as well as concerns.

Aplomb Translations, London Mar 2017 - Mar 2020
Operations Assistant
Oversaw administrative operations, including booking of translators on specific translation projects in accordance to the field of expertise and completed all relevant paperwork. Reviewed and updated a wide array of translations as well as documents for internal and external clients, ensuring maximum client satisfaction. Established lucrative rapports with ethnically diverse clients and professional translators to deliver excellent customer service. Attended customer service calls, addressed complex enquiries, and collaborated with cross-functional team and the head office personnel to accomplish organisational milestones within strict timeframes.
- Utilised QuickBooks to execute financial transactions for providing invoices to the clients.
- Arranged a remote video call meeting between the Turkish interpreter and the client, resulting in gaining maximum client satisfaction.
- Resolved various enquiries efficiently and professionally.
- Participated in networking events on behalf of the managing director.

Clases Particulares, Spain Feb 2016 - Jun 2016
P/T English Tutor
Managed all educational activities and homework for diverse students, while ensuring completion within defined deadlines. Assessed and marked the assignments to provide appropriate feedback, ensuring future improvements. Cultivated professional relationships with numerous students and provided feedback to enhance overall performance of the students.