BASE Media Cloud is an award-winning managed cloud services provider for the digital media sector, working with prestigious media clients including ITV, Little Dot Studios, Formula E, Green Rock, Objective Media Group and the Football Association, to name just a few. The company is currently seeking a talented graduate Technical Support Engineer to join our expert team in London, UK.

This is a unique opportunity for an aspiring technical candidate with a passion for the future of media cloud services, to join a company that embraces talent, encourages creative thinking and thrives on technical innovation, rewarding hard work and talent with rapid career growth opportunities.

The ideal candidate will have a degree level qualification in either pure IT or digital media-focused technology and services, complemented with industry work experience in a related role.

Join our award-winning team during this exciting period of expansion and new services development.

Job Description:

You will play an instrumental role in the day-to-day setup of new customer cloud service accounts, technical systems administration and reporting, client technical training and support of networking, cloud storage, cloud compute and Software-as-a-Service solutions, comprising the BASE Media Cloud services portfolio.

Based in London and reporting to your engineering team leader, you will leverage your existing strengths and interests in media workflow tools, networking, storage and compute infrastructure and software administration, providing outstanding quality of service to our UK and international clients.

The role will involve numerous technical responsibilities, bridging customer support and systems administration, as well as assisting the senior engineering team with unique product development and systems integration project work.

Being part of a small, highly-specialist media cloud services team with a high level of exposure to cutting-edge technologies, offers the right candidate the opportunity to fast-track their career in the accelerating cloud, SaaS and media services market.

Role and Responsibilities:

Configuring, testing and maintaining customer user applications including Accelerated File Transfer, Software-defined-Storage, Digital Asset Management, Remote Desktop (PCOIP) solutions, Transcoding, Video Streaming and new emerging SaaS applications.

Provide 1st and 2nd line support, working in collaborating with our L1 support desk team, in-house senior engineers and third-party vendor partner engineering teams.

Provide on-site and remote desktop application user training to BASE customers, across the full variety of SaaS applications on offer.

Assisting in-house senior engineers and third-party vendor-partner engineering teams with the administration and maintenance of networks, storage and cloud infrastructure and cloud-based software platforms.

Evaluating and testing new solutions/software products and presenting findings to senior management.

Attributes and Career Goals:

You will be a self-starter, with a passion for new technology, willing to give 110% to your role and excited by the prospect of working within a fast-growing business.

You will love learning new skills and constantly pushing the boundaries of how emerging cloud and SaaS products can reshape the way our customers work.

You will be confident working in a team as well as working independently and will be a natural people-person, able to adapt to a fast-moving environment.

You will work well under pressure and be well-organised and capable of meeting project deadlines and delivering work to the highest possible standard.


Starting Salary:
£25,000

Company Pension
Specialist products training
25 days paid holiday PA + English bank/public holidays
EMI Options Scheme

Excellent career development opportunities within a fast-growing company

Location: London, UK.