This full-time role will be based in the Tywford area but will be managing systems that will be taking feeds from and broadcasting TV and radio across UK, USA, Australia, Europe and other English-speaking countries. This is a senior post where the owners of the business will look to you to think ahead and identify risk and opportunity and make things happen both internally and managing suppliers. You will be provided with direction but will be expected to conduct your responsibilities without further input other than for exception reporting.

* The role is predominantly to maintain, implement, install, support and develop the company's existing computer/communications network to ensure each of our networks meet the demands of our organization, staff, clients and suppliers.
* This will incorporate diagnosing, researching, troubleshooting and identifying solutions to resolve system issues across a variety of platforms to ultimately maintain a dynamic and stable system
* Manage more junior IT support staff as the department grows
* Managing relationships with suppliers relating to these responsibilities to ensure they meet SLAs
* Report to all key stakeholders for proper escalation of any unresolved issues to ensure corrective action is derived from directive to reach resolution
* Diagnose and troubleshoot technical issues, including account setup and network configurations for PC, Windows, VMware / HyperV, Linux, Android, HLS, IP infrastructure, Http server, CDN networks VOD & live streaming, Dante, mobile devices
* Diagnose and troubleshoot technical issues and work with suppliers to identify and resolve issues on; apps, VAST tags, change requirements and change logs, software updates, update specifications
* Track computer system issues through to resolution, within agreed time limits
* Highlight potential and actual risks and act by exception / proactively to resolve issues
* Develop comprehensive systems/user guide documentation including risk logs and requirement specifications
* Document and manage change and issue resolution
* Report and escalate to unresolved issues to appropriate internal teams
* Report to the senior stakeholders on progress and timelines
* MCSE certification is desirable
* Proven experience and understanding of app implementation, integration and issue resolution for iOS, Apple TV, Android, Firestick, LG smart TV, Samsung Tizen smart TV, Android STB (must have experience on most of these to be considered)
* Experience of managing, maintaining and providing 1st & 2nd line support for office computer & network systems; HLS, PC, normal user packages, updates
* Experience of managing, maintaining and providing 1st line support for computer systems in a media environment; TV, radio, online including OTT / FM / DAB broadcast systems and audio signal chains (perfect fit if you have it)
* Experience of managing, maintaining and providing 1st line support for ad insertion / replacement on VOD and linear (perfect fit if you have it)
* Experience of working on multi-country projects, especially if UK to USA and/or Australia (not critical)
* Experience of writing or contributing to functional and technical specifications (not critical)
* Previous experience of high SLA standards environments