Secret Cinema writes, produces and operates astonishing events based on much loved films and TV shows. Founded in 2007 we have over 50 shows to our name from Grand Budapest Hotel to Star Wars, Blade Runner to Romeo and Juliet, James Bond to Stranger Things. Our format is extremely flexible in terms of scale, location and source material. Where we are consistent is that we always put the audience at the heart of our productions. We have always struggled to capture the essence of our shows in a small number of words, however Baz Lurhman called us 'One crazy majestic night - part theatre, part cinema, part rave - all Spectacular!'

Over the last 2 years we have opened shows in London, Shanghai, Los Angeles and online, and we have a slate for the next 24 months that's unbelievably diverse and demanding.

Description: The Moderator will implement the Online Moderation Strategy, monitoring and moderating online users to ensure that the digital show is maintained as a safe and fun environment. This role coordinates with the internal team, promoting excellent customer service and helping to cultivate a strong and online efficient event environment.

Key Responsibilities
Reporting to the Stage Manager, and Company Manager.
Review and moderate all online events either pre-, post- or reactive moderation
Assistance with Video and Audio Studio Calibration and Audio Muting.
Viewing the channels and observing Guest Flagged/Reported and Muting/Video Block functioning features.
Responsible for moderating the Mid Show when Calibration Rooms are Inactive.

Person Specification
Essential
Have a good knowledge of principles of customer service
Good technical understanding and ability to pick up new tools quickly
Team player, detail focused and reliable
Excellent communication and interpersonal skills
The ability to work effectively and as part of a team
Stamina, persistence, enthusiasm, motivation, and a proactive manner
Ability to remain calm and level-headed under pressure
Ability to effectively communicate information and report statistics
Adaptability and problem-solving skills
Excellent administration and organisational skills
Ability to prioritise workload and cope with last-minute changes

Desirable
Knowledge of event safety guidelines
Keen interest in theatre and the performing arts

Secret Cinema welcomes applications from all sections of society. We are committed to equal employment opportunities regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic, or civil partnership status, sexual orientation, gender identity or any other basis as protected by applicable law. If you have a disability or additional needs that require accommodation, please do not hesitate to let us know.