To maintain a high level of engineering and operational support for studio equipment and related systems, associated hardware and software within, MCR and Productions and all other site and operational areas that facilitate the effective and smooth running within ITN.
Responsibilities

To ensure all ITN Studio equipment and systems operate to appropriate technical standards and are available for use at all times.
To maintain and operationally support all associated equipment relating to the areas of, MCR, Productions, News gathering and 'agreed' client equipment.
To replace equipment / systems or make temporary hardware/system changes to bypass failed / faulty equipment in all operational areas.
Fault find to component level.
Monitor technical and production output.
Liaise with Programme Directors and Editors concerning technical issues affecting studio and programme production.
Advise supervisors and technical management on infrastructure issues requiring attention for reliability, quality and performance.
Work on special programmes (e.g. Installation of facilities associated with ITN General Election)
Work flexibly in response to service needs.
Any other duties as required by your line manager or ITN.

Qualifications

Engineering degree or equivalent level qualification.
Thorough knowledge of digital and analogue studio systems and ability to fault find from first principles.
Experience of working in a pressurised environment and providing a fast pace, customer focused service.
Knowledge of broadcast television systems.
High degree of computer literacy.
Verbally articulate.
Effective interpersonal skills.
Ability to manage own workload, prioritise, and work to deadlines.
Organised and efficient.
Robust response to pressure.
Constructive, creative and enabling approach to problem solving and learning.
Ability to work as part of a team, interacting effectively, sharing knowledge and developing a good rapport with colleagues quickly.
Commitment to provision of the best possible service to internal and external customers
Be able to work flexibly and undertake shift work including nights and weekends in accordance with service needs.
Good record of timekeeping and attendance.
Appropriate professional appearance.
Prepared to work on a shift pattern that includes nights/weekends.
Promote an effective Safety, Health and Environment culture, to ensure a safe and healthy working environment within area of operation

Hiring Manager : Job Title
Technical Support Manager
Equal Opportunities Policy

This Job Description identifies the main requirements of the role. It is not an exhaustive list of duties but is intended to reflect the nature, range, and context of the work, which will change over time.

ITN is an equal opportunities employer and we actively seek candidates from diverse backgrounds and communities.