Description
Prime Function of Role:
• To be the central point of contact for all celluloid film enquiries and for all digital technician and kit booking enquiries.

Main duties and responsibilities include:
• Providing excellent customer service by being first point of contact for all clients for both film and digital, ensuring all enquiries are swiftly answered;
• managing and liaising with multiple stakeholders; internal staff, freelance DITs and video technicians, Kodak Lab, scan clients, kit room etc;
• helping to maximise revenue by negotiating technicians' and kit rates;
• dealing with all booking forms, technician contracts, purchase orders, crew CVs and other paperwork;
• invoicing for all film-related bookings as well as creating draft invoices and quotes on Xero for all other bookings;
• scheduling technicians and kit; • using a range of office software (Mac-based), including email, excel spreadsheets and databases (Xero bookkeeping);
• developing and implementing new administrative systems;
• some office management duties (with office coordinator) including: organising the office space and maintaining supplies of stationery and office equipment, maintaining the condition of the office and arranging for necessary repairs;
• responding to, or re-directing customer enquiries;
• line-managing one office coordinator and delegating as required;
• other ad-hoc administrative duties as required.

Details of the role:
• 9 hours per day, 5 days per week with availability on the phone evenings and weekends to respond to last minute enquiries.
• Salary dependent on experience. Please state your salary expectations with application.
• The Digital Orchard office is in the countryside near Chorleywood (HP8 4AX) - please ensure that you could easily travel to and work from the office.

Personal specification:
• Excellent written and verbal communication skills (Essential)
• Excellent interpersonal and customer service skills (Essential)
• Highly organised with a great attention to detail and ability to prioritise and delegate (Essential)
• Good IT skills including knowledge in the use of Macs and all relevant software (Essential)
• A friendly, motivated manner with a flexible and dedicated approach to work (Essential)
• Highly self-motivated, loaded with common sense, resourceful, and confident working independently (Essential)
• Able to manage multiple priorities and stakeholders (Essential)
• Commercial sales experience (Highly Desirable)
• 3 years in a similar role or equivalent (Highly Desirable)
• Experience of line management (Highly Desirable)
• Experience of creating invoices and purchase orders (Highly Desirable)
• Knowledge of both film and digital workflows (Highly Desirable)

To apply, please send your CV and cover note.

Please note:
The deadline for applications is 5pm on 2nd December 2020
We will only be able to reply to those who are requested to interview stage
We may withdraw the deadline if we find the right candidate earlier than expected
Interviews will be on the 7th and 8th December