The Audio-Visual (AV) Support Engineer will be responsible for providing professional, effective and knowledgeable AV support to all customers utilizing AV/VC systems in Amazon. They will work closely with other internal teams, contractors and integrators to troubleshoot issues with these systems. They will have an understanding of the broad variety of AV standards deployed at Amazon and be capable of resolving straightforward issues. They will have the communication skills to guide both peers and non-technical Amazonians in rapidly implementing workarounds to unblock events.

The successful AV Support Engineer will be customer focused and take ownership for the AV experience. They will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with day to day and ad-hoc customer requests. They will be committed, flexible and have demonstrated the ability to maintain high levels of productivity while working independently with minimal supervision. They will demonstrate strong initiative and genuine curiosity.

Key job responsibilities
* On-site troubleshooting of AV systems, particularly complex integrated systems such as large conference rooms, training rooms, executive rooms and bespoke or legacy systems
* Working with internal teams, contractors and integrator through troubleshooting and repair procedures
* Communicating with manufacturers and vendors to arrange repair or replacement of faulty equipment and managing local inventory
* Working closely with partner teams including AV hardware deployment and AV Escalation to drive continuous improvement of the customer experience
* Maintaining communication with customers and stakeholders through ticket documentation
* Collaborating on technical documentation and SOPs, incorporating field learning and customer feedback
* Provide productive feedback and process improvement ideas
* Ensure AV room functionality in conjunction with building operations team
* Ability to move equipment between storage and event rooms
* Occasional out of hours work may be required

BASIC QUALIFICATIONS
* Industry experience in the AV sector with a proven record of effectively commissioning, configuring, troubleshooting or installing corporate AV systems
* Excellent troubleshooting, problem-solving and diagnosis skills with a strong understanding of signal flow
* Excellent customer facing skills
* Excellent communication, interpersonal and presentation skills, both oral and written
* Strong prioritization and organizational skills with attention to detail

PREFERRED QUALIFICATIONS
* Avixa CTS, CTS-I or CTS-D or equivalent
* Certifications of training by AV manufacturers (Cisco, Biamp, Dante)
* Experience with network technology including video and audio over IP
* Willing to work in a fast paced global environment where travel might be required