Manager - Master Control Room
West London
Master Control Manager
Keeping millions of global customers engaged through entertainment 24 hours a day, seven days a week takes the insight, intelligence and ingenuity of a global team of switched-on IT professionals. We are QVC. The world's biggest broadcaster-retailer and the 2nd largest online retailer. Always on. And on a mission to change the way the world shops.
At QVC we know what we're doing, we've been doing it really well for over twenty two years. Our customers trust us and we get closer to them than other retailers. We understand them, we look after them.
Right now we're looking for a Master Control Manager to join our talented Broadcast Engineering & Technical Operations Team based at our state of the art Media and Commerce Centre in Chiswick Park, West London. This is a fantastic opportunity to work in a team that is future-focused and driven to utilise the latest technologies to help change the way the world shops. The MCR team are responsible for the playout of QVCuk's four EPG listed channels on our Multi-Platform distribution as well as some Media Asset Management support and Testing functionality of our Digital Platforms.
Reporting to the Head of Broadcast Engineering and Technical Operations the MCR Manager will have a proven track record in leading and training a group of technical operators and be able to help the team transition smoothly into new technologies. You will need to have a proven track record of working in an MCR environment and have experience in the delivery to both DTT & DSAT platforms using IP broadcast delivery and traditional dark fibres.
This is Key role in our busy Live environment, you will be responsible to maintain high standards within the MCR and provide value to our stakeholders, you will have a vision to move the team towards. A strong and effective decision making is essential as is the ability to solve complex problems. You will be a strong communicator both written and oral, with the confidence to work with stakeholders of all levels internally and both within and outside the UK.
Key Deliverables:-
Lead a team of 8 Master Control Operators
Manage working practices within the MCR environment
Keep Operational practices updated
Liaise with the Multi-Channel team and planners to ensure the correct content is scheduled
Liaise with the Global Engineering team to ensure that all technical incidents are being resolved.
An additional language skill such as French, Italian or German would be beneficial.
To be successful in this role you will need:-
A degree or equivalent qualification and relevant experience in Broadcast Operations.in particular Master Control Room or Transmission and Play out.
Demonstrable leadership style and impeccable organisation skills
Strong communication skills
Technical ability in fault finding and diagnosing patterns in repeated failures.
QVC is a fast paced and diverse environment where two days are never the same. We broadcast live 16 hours a day, we have not one but four TV channels and you can find us online, on mobile and on our apps. This position is a great opportunity to develop your career in a fast-moving multi-channel retail environment.
At QVC we see it like this, you spend a third of your life in work, so work happy* Live better